Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC

10 apps to grow sales with recordings, heat maps, chat & more

4.7 of 5 stars(635 reviews)

Watch people live on your site

Watch every mouse click, move and scroll in real time or watch recordings later. We record all visits - not a sample like some replay apps

Use heatmaps to see what’s hot

Answer the questions of what people are engaging with most on your site and whether they’re scrolling far enough to see your calls to action

Lower cart abandonment

Use live view to see visitor challenges then engage them with live chat. Use polls to offer special discounts to increase conversions

About Lucky Orange Heatmaps & Replay

Get 10 conversion rate optimization tools for the cost of 1 to help reduce cart abandonment and increase sales. Get started with a free plan and scale up as your business grows. Install with 1 click.

See why customers leave without purchasing


Like a DVR for your store, recordings show where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.


Don’t want to wait to see what shoppers did on your store? Watch them live now. See someone getting ready to abandon their cart? Use live chat to help them find what they need.

Discover what visitors engage with most


Want to see the parts of your store that are most popular with visitors? A heat map shows where most visitors clicked, scrolled and moved. Scroll heatmaps show how far down the page visitors went before leaving and whether they got to your best products or CTAs. Unlike other heat map apps, Lucky Orange’s dynamic heatmaps work on drop down menus and overlays so you can see engagement on all of your site.

Offer shoppers discounts before they abandon their carts & gain valuable feedback


Create pop-up polls or announcements for a specific page or for targeted visitors like those coming from Instagram, Facebook or Google. Increase your conversion rate with questions like, “Would you like 15% off?” or “What’s keeping you from making a purchase?”


Get customer feedback on what people like best, ask NPS questions or use as a form to get emails. Use time-based triggers to engage shoppers at the right time with offers or surveys.


View a report of which form fields cause visitors to abandon your site or leave the form. See the form fields that took longest and which were repeated the most.


View parts of your customer journey that have the most visitor drop off and highest abandonment. Drill into each step to watch a replay of visitor actions.

Talk with customers on your site


Quickly respond to questions from shoppers. Set triggers for chat to appear after a certain amount or time or if shoppers visit a certain page, like return policies. Respond quickly to questions and even “co-browse” with visitors to point to areas on their screen for further clarification.

Simplify website analytics and get email reports on your store’s performance


Don’t waste time logging into multiple apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the number of people on your store now, overall traffic count and traffic sources.


Get daily email reports that tell you which sources drove the most sales & traffic.

Integrates with

  • HubSpot,
  • Google Analytics,
  • Google Tag Manager,
  • Wordpress,
  • Optimizely

Media gallery


Pricing 7-day free trial

See all pricing options



  • 500 pageviews/month
  • 1 site
  • 2 operators
  • Unlimited recordings and heatmaps
  • Live chat
  • Surveys
  • Funnels
  • Form analytics
  • 30 days storage



  • 25,000 pageviews/month
  • 1 site
  • 2 operators
  • Unlimited recordings and heatmaps
  • Live chat
  • Surveys
  • Funnels
  • Form analytics
  • 30 days storage

Small Business


  • 60,000 pageviews/month
  • 3 sites
  • 4 operators
  • Unlimited recordings and heatmaps
  • Live chat
  • Surveys
  • Funnels
  • Form analytics
  • 30 days storage



  • 200,000 pageviews/month
  • 8 sites
  • 10 operators
  • Unlimited recordings and heatmaps
  • Live chat
  • Surveys
  • Funnels
  • Form analytics
  • 30 days storage

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    6% of ratings are 1 stars

Most recent reviews

Long Hair Don't Care

Excellent Customer service. They got right back to me and were extremely helpful. The overall layout is effective, allowing you to see a lot of actionable data fast.


This app used to be good. Lately the app developer FORCES you to go to there website to register and takes your credit card, then the app does not work. You send support request and you have to do many steps to fix it. Greedy app as they try to get money from you NOT ON SHOPIFY.

Developer reply

April 29, 2021

We apologize for your experience. We see that you’ve used Lucky Orange on other sites and used our Shopify plugin (available above) for a one-step installation but (likely by accident) didn’t sign up for this Lucky Orange account through Shopify. We recommend Shopify customers install Lucky Orange through our one-click Shopify install instead of signing up through our website since you will have to manually place the code in your website header.

You can check out this help document that outlines the manual installation process to add your Lucky Orange tracking code to TopNLShop:

Our team would also be happy to take you through the setup process to help get you back on track with Lucky Orange. We don’t want you to miss out on any visitor behavior or communicating with customers! We have sent you an email to get the conversation started, so all you need to do is reply to that email. Also, seeing that you are headquartered in the Netherlands, we can connect through WhatsApp, Google Meets or Microsoft Teams if that’s more convenient.

We look forward to connecting soon.

Cheers - Bradley from Lucky Orange


Lucky Orange is a great product. I use it to track my customers' behavior and optimize my website. This app is a must-have, especially for start-ups.

Developer reply

April 28, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange