Watch people live on your site
Watch every mouse click, move and scroll in real time or watch recordings later. We record all visits - not a sample like some replay apps
Use heatmaps to see what’s hot
Answer the questions of what people are engaging with most on your site and whether they’re scrolling far enough to see your calls to action
Lower cart abandonment
Use live view to see visitor challenges then engage them with live chat. Use polls to offer special discounts to increase conversions
About Lucky Orange Heatmaps & Replay
Get 10 conversion rate optimization tools for the cost of 1 to help reduce cart abandonment and increase sales. Get started with a free plan & scale up as your business grows with a Shopify Plus certified app. 1 click install.
Powerful ways to learn about your website visitors
SESSION RECORDINGS (REPLAY)
Watch people navigate your website to see what’s preventing them from converting. Recordings show where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.
Don’t want to wait to see what shoppers did on your store? Watch them live right now. See someone getting ready to abandon their cart? Use live chat to help them find what they need.
See everything a person does on your website organized in one view. Watch replays of your customers' visits, star key events and by traffic source or cart value. Before contacting customers you can also view their chat logs and previous interactions to understand their experiences.
Discover what visitors engage with most
Want to see the parts of your store that are most popular with visitors? A heat map shows where most people clicked, scrolled and moved. Scroll heatmaps show how far down the page people went before leaving and whether they got to your best products or CTAs. Unlike other apps, Lucky Orange’s dynamic heatmaps allow you to study visual engagement patterns including dynamic elements like popups, dropdowns and forms.
Offer shoppers discounts before they abandon their carts & gain feedback
Provide a discount or product update to all visitors or trigger announcements by behavior. Use announcements on a specific page or for targeted visitors like those coming from Instagram or Google. Increase your conversion rate by offering discounts and promotions.
Ask people about their product preferences, technical issues or new inventory ideas. Use time-based triggers to engage shoppers at the right time with surveys.
Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
Quickly see which pages are converting and which are causing visitors to abandon your site.
Talk with customers on your site
Build lasting relationships by helping people exactly when they need it with event- & time-based triggers.
Simplify website analytics on your store’s performance
Surface your most meaningful analytics through a customizable dashboard. Don’t waste time logging into multiple apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the # of people on your store now, traffic count and traffic sources.
See the app in action
Explore how the app works in an example store.View example store
Pricing 7-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
i used this app to help me see why my store wasn't generating sales and it was amazing as I can see the recording of those who visit my website but have one comment if possible I would like you to return the feature where I can sort visitors by the length of their stay on my website
Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your feedback; we’ve already logged your feature request and will be looking at adding it in the future. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!
Cheers - Kelsey from Lucky Orange
Waste of time app. couldn't even register an account. Provided images to customer support, no response. Can't recommend.
Thank you for your feedback, and we’re sorry for the delay in our response. Your inquiry came in over the weekend outside of our available support hours. Our support hours are 9 a.m. to 5 p.m. (CDT) Monday through Friday. Our team answered your email as quickly as possible, and we would still like to connect to better understand the errors you’ve experienced as well as get to the bottom of the issue. At your earliest convenience, please respond to my last email to schedule a time to hop on a quick screen share. We can also connect via WhatsApp, Microsoft Teams or Google Meets if that’s more convenient.
I look forward to hearing from you soon - Bradley from Lucky Orange
We Roast Nuts
I have been using this app for months but lately, the live view mode isn't working well and some recordings are not showing at all. I tried contacting support TWICE and I never got an answer... I uninstalled it.. Updated September 24, 2021
I just received a call from their support team, and they were trying to reach me by email but for some reason, I wasn't getting them. They offered to help me out with my problems and offered me a free temporary plan until they fix the issue. Thanks again!
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way.
Cheers - Bradley from Lucky Orange