Lucky Orange: Heatmaps & Chat

Lucky Orange: Heatmaps & Chat

by Lucky Orange LLC

Easily see why people abandon carts to instantly grow sales!

4.6 of 5 stars(397 reviews)

See why visitors don’t convert

Spend less time guessing with real-time Dynamic Heatmaps & Recordings; it’s like a DVR for your Shopify store.

Easy-to-use insights

Know the right changes to make to stop visitor abandonment - no PhD in analytics required.

Help visitors & save the sale

User-friendly Polls and Chat let you connect with visitors to turn them into happy customers.


About Lucky Orange: Heatmaps & Chat

“Why aren’t my visitors converting?”

Do you know why a visitor left your Shopify store before completing his or her purchase? Lucky Orange knows why.

Installation is fast and takes just a few seconds – no coding required. In addition, Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features:

  • Dynamic Heatmaps
  • User Recordings
  • Form Analytics
  • Live Chat
  • Surveys & Polls
  • Conversion Funnels
  • Real-time Dashboard
  • Daily Email Reports

See your website through the eyes of your visitors and customers

Digitally watch over the shoulders of your visitors and customers as they navigate through your Shopify store. See exactly what they are seeing; watch as they click and move through the checkout process with our User Recordings and Dynamic Heatmaps:

  • User Recordings: User Recordings act like a DVR for your Shopify store, giving you the chance to watch recordings of visitors and customers as they interact with your store.
  • Dynamic Heatmaps: Navigate through your store just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas. # Start a dialogue with visitors before they even leave. Your visitors have a lot to tell you; you just need to ask:
  • Chat: It’s simple to setup and even easier to use. You’ll be able to respond quickly to questions and even “co-browse” with visitors to actually point to areas on their screen for further clarification.
  • Polls & Surveys: Created pop-up poll questions for a specific page on your Shopify store or just for targeted visitors, such as those coming from Facebook. Common questions include, “What stopped you from making a purchase today?” or “Would you like to be contacted for a free estimate?” Recordings are linked to responses for further insight.

Analyze like a pro

Interested in monitoring and improving your Shopify store? Don’t miss our Form Analytics or Real-time Dashboard:

  • Form Analytics: Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment.
  • Dashboard: Get an instant look at how your Shopify store is doing through the Lucky Orange dashboard, which includes conversion funnels, historical analytics, real-time analytics, Twitter search, and more. # Busy? No problem!

Daily/Weekly Email Reports can be sent each morning directly to your inbox for a quick look at your Shopify store’s highlights.

Integrates with

  • HubSpot,
  • Google Analytics,
  • Google Tag Manager,
  • Wordpress,
  • Optimizely

Media gallery

Support

Free to install

7-day free trial! Plans starting at $10/month.

Overall rating
4.6 of 5 stars
Based on 397 reviews

  • 5 of 5 stars
    85% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
    (9)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (6)
  • 1 of 5 stars
    6% of ratings are 1 stars

Most recent reviews

Silk kaftan

after sale service is very bad no reply for 5 days . this app is not work in bing ads...I saw one free app with same functions in shopify store

Developer reply

February 25, 2020

We would love to get your questions answered quickly but our attempts to contact directly you seem to be falling short. Please reach out to us at support@luckyorange.com so we can resolve any outstanding items.

Cheers- Bradley from Lucky Orange

Sola Wood

Great app. We use it for a few of our companies to record sessions and make improvements to CRO/UI/UX!

Developer reply

February 25, 2020

The ability to make a positive impact across many areas of a website with one tool can help alleviate some major pain points for website owners. We are happy to hear you have been able to scale Lucky Orange across your businesses and look forward to continuing to work with you!

Cheers- Justin from Lucky Orange

petdistractiontoy

I used this app and i love its amazing features i honelty recommend that you get this app omg. So worth the money

Developer reply

February 18, 2020

We strive to make sure all our customers walk away saying "OMG so worth the money." It's the best part of our day getting to work with great businesses like you and we wish you nothing but the best in the future!

Cheers- Kelsey from Lucky Orange