Lucky Orange

Lucky Orange

by Lucky Orange LLC

Your customers are confused. See why.

4.6 of 5 stars(364 reviews)

See why visitors don’t convert

Spend less time guessing with real-time Dynamic Heatmaps & Recordings; it’s like a DVR for your Shopify store.

Easy-to-use insights

Know the right changes to make to stop visitor abandonment - no PhD in analytics required.

Help visitors & save the sale

User-friendly Polls and Chat let you connect with visitors to turn them into happy customers.

About Lucky Orange

“Why aren’t my visitors converting?”

Do you know why a visitor left your Shopify store before completing his or her purchase? Lucky Orange knows why.

Installation is fast and takes just a few seconds – no coding required. In addition, Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features:

  • Dynamic Heatmaps
  • User Recordings
  • Form Analytics
  • Live Chat
  • Surveys & Polls
  • Conversion Funnels
  • Real-time Dashboard
  • Daily Email Reports

See your website through the eyes of your visitors and customers

Digitally watch over the shoulders of your visitors and customers as they navigate through your Shopify store. See exactly what they are seeing; watch as they click and move through the checkout process with our User Recordings and Dynamic Heatmaps:

  • User Recordings: User Recordings act like a DVR for your Shopify store, giving you the chance to watch recordings of visitors and customers as they interact with your store.
  • Dynamic Heatmaps: Navigate through your store just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas. # Start a dialogue with visitors before they even leave. Your visitors have a lot to tell you; you just need to ask:
  • Chat: It’s simple to setup and even easier to use. You’ll be able to respond quickly to questions and even “co-browse” with visitors to actually point to areas on their screen for further clarification.
  • Polls & Surveys: Created pop-up poll questions for a specific page on your Shopify store or just for targeted visitors, such as those coming from Facebook. Common questions include, “What stopped you from making a purchase today?” or “Would you like to be contacted for a free estimate?” Recordings are linked to responses for further insight.

Analyze like a pro

Interested in monitoring and improving your Shopify store? Don’t miss our Form Analytics or Real-time Dashboard:

  • Form Analytics: Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment.
  • Dashboard: Get an instant look at how your Shopify store is doing through the Lucky Orange dashboard, which includes conversion funnels, historical analytics, real-time analytics, Twitter search, and more. # Busy? No problem!

Daily/Weekly Email Reports can be sent each morning directly to your inbox for a quick look at your Shopify store’s highlights.

Integrates with

  • HubSpot,
  • Google Analytics,
  • Google Tag Manager,
  • Wordpress,
  • Optimizely

Media gallery


Pricing 7-day free trial

See all pricing options


  • * All Lucky Orange features (unlimited use)

  • * 25,000 monthly page views

  • * 1 site

  • * 2 operators

Small Business


  • * All Lucky Orange features (unlimited use)

  • * 60,000 monthly page views (shared across sites)

  • * 3 sites

  • * 4 operators



  • * All Lucky Orange features (unlimited use)

  • * 200,000 monthly page views (shared across sites)

  • * 8 sites

  • * 10 operators



Check out our pricing page for additional plan options.

  • * All Lucky Orange features (unlimited use)

  • * 500,000 monthly page views (shared across sites)

  • * 16 sites

  • * 20 operators

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.6 of 5 stars
Based on 364 reviews

  • 5 of 5 stars
    85% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

Most recent reviews

Nifty Alley

This is an amazing app to have, helped us improve our website and look at issues we did not know about. A must have especially for new stores, the information you get on customer behavior is second to none. The support is fantastic. Try to understand how this works before you make a judgement and reach out to support for any questions, they are really helpful. Well done!

Developer reply

December 2, 2019

Uncovering potential roadblocks for your customers is extremely important to increasing their satisfaction and ultimately their likelihood to convert. Wishing you continued success this holiday season and please reach out if we can be of assistance in anyway.

Cheers- Justin from Lucky Orange


Lucky Orange's customer service is just great. Thanks a lot! The app adds great value and is very helpful to better understand our customers.

Developer reply

December 2, 2019

Working with our customers to achieve their goals is the best part about my job. We are here to help, so let us know if there is anything else we can do to improve your experience with Lucky Orange!

Cheers- Justin from Lucky Orange


Amazing app and worth every $ imagine you can see LIVE your user browsing your store and monitor every action they do .... this will help a lot to adjust and do changes on your website and evaluate the user experience LIVE or RECORDED ....

Recorded means you can check all video recordings for all userss from any place on earth who visited your store and you can even search and sort videos from each country or by time they spend online.

Last but not least ..... even yyou can see if the customer has viewed a product or add to cart or even purchase .... wow we love this app.

We use this app on a multiple stores and it iss a MUST for startups or even advanced Shopify stores ...

But be careful it is so addictive more than any other app .... you wake up to check the customer's behavior and sleep while monitoring them .... so addictive ... in a good way of course ...

i wish there is 7 starts so we can rate at more ...

Developer reply

December 2, 2019

Understanding how your visitors interact with your website by getting a front row seat to their behaviors allows you to make the most informed decisions for your business. Excited to hear the success you are having with Lucky Orange and we appreciate the 7 star review :).

Cheers- Jordan from Lucky Orange