Lucky Orange: Heatmaps & Chat

Lucky Orange: Heatmaps & Chat

by Lucky Orange LLC

Easily see why people abandon carts to instantly grow sales!

4.6 of 5 stars(395 reviews)

See why visitors don’t convert

Spend less time guessing with real-time Dynamic Heatmaps & Recordings; it’s like a DVR for your Shopify store.

Easy-to-use insights

Know the right changes to make to stop visitor abandonment - no PhD in analytics required.

Help visitors & save the sale

User-friendly Polls and Chat let you connect with visitors to turn them into happy customers.

About Lucky Orange: Heatmaps & Chat

“Why aren’t my visitors converting?”

Do you know why a visitor left your Shopify store before completing his or her purchase? Lucky Orange knows why.

Installation is fast and takes just a few seconds – no coding required. In addition, Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features:

  • Dynamic Heatmaps
  • User Recordings
  • Form Analytics
  • Live Chat
  • Surveys & Polls
  • Conversion Funnels
  • Real-time Dashboard
  • Daily Email Reports

See your website through the eyes of your visitors and customers

Digitally watch over the shoulders of your visitors and customers as they navigate through your Shopify store. See exactly what they are seeing; watch as they click and move through the checkout process with our User Recordings and Dynamic Heatmaps:

  • User Recordings: User Recordings act like a DVR for your Shopify store, giving you the chance to watch recordings of visitors and customers as they interact with your store.
  • Dynamic Heatmaps: Navigate through your store just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas. # Start a dialogue with visitors before they even leave. Your visitors have a lot to tell you; you just need to ask:
  • Chat: It’s simple to setup and even easier to use. You’ll be able to respond quickly to questions and even “co-browse” with visitors to actually point to areas on their screen for further clarification.
  • Polls & Surveys: Created pop-up poll questions for a specific page on your Shopify store or just for targeted visitors, such as those coming from Facebook. Common questions include, “What stopped you from making a purchase today?” or “Would you like to be contacted for a free estimate?” Recordings are linked to responses for further insight.

Analyze like a pro

Interested in monitoring and improving your Shopify store? Don’t miss our Form Analytics or Real-time Dashboard:

  • Form Analytics: Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment.
  • Dashboard: Get an instant look at how your Shopify store is doing through the Lucky Orange dashboard, which includes conversion funnels, historical analytics, real-time analytics, Twitter search, and more. # Busy? No problem!

Daily/Weekly Email Reports can be sent each morning directly to your inbox for a quick look at your Shopify store’s highlights.

Integrates with

  • HubSpot,
  • Google Analytics,
  • Google Tag Manager,
  • Wordpress,
  • Optimizely

Media gallery


Free to install

7-day free trial! Plans starting at $10/month.

Overall rating
4.6 of 5 stars
Based on 395 reviews

  • 5 of 5 stars
    85% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    6% of ratings are 1 stars

Most recent reviews


I used this app and i love its amazing features i honelty recommend that you get this app omg. So worth the money

Developer reply

February 18, 2020

We strive to make sure all our customers walk away saying "OMG so worth the money." It's the best part of our day getting to work with great businesses like you and we wish you nothing but the best in the future!

Cheers- Kelsey from Lucky Orange

The Glass Tattoo Sign Company

Love this app. I had an issue with incorrect pricing being displayed to some customers. Before the trial period of 7 days ended the app helped me identify the operating system and browser that was causing the problem. My website developer then fixed it in less than an hour. Recordings provided by this app is also helping me identify other problems on my site. This app also eliminated the need for a second app for "Chat". On boarding support was also excellent. Thank you Justin and all the developers at Lucky Orange! Great Value.

Developer reply

February 11, 2020

Wow! It sounds like you were able to dive right in and start making improvements to your website from the very beginning. Sometimes the difference between getting sale and missing out lies in a very tiny change. The bigger challenge is identifying the problem area in the first place and we are glad Lucky Orange was able to help you out!

Cheers- Justin from Lucky Orange

Ottima app, di facile comprensione, installazione veloce. Assistenza disponibile, app permette vedere le visite ricevute in modo dettagliato. Grazie mille

Developer reply

February 7, 2020


Saluti- Justin from Lucky Orange