Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC

Quickly grow sales using recordings, heat maps & live chat

4.6 of 5 stars(557 reviews)

See why visitors don’t convert

Spend less time guessing with real-time Dynamic Heatmaps & Recordings; it’s like a DVR for your Shopify store.

Easy-to-use insights

Know the right changes to make to stop visitor abandonment - no PhD in analytics required.

Help visitors & save the sale

User-friendly Polls and Chat let you connect with visitors to turn them into happy customers.


About Lucky Orange Heatmaps & Replay

Lucky Orange’s website optimization tools can help you reduce cart abandonment this Black Friday and Cyber Monday season. Our heat maps, recordings and live chat tools can help you:

  • See why customers leave without purchasing

  • Offer shoppers discounts before they abandon their carts

  • Discover if your highest-margin products are shown where shoppers see them

  • Talk with customers on your site right now

With Lucky Orange, you get the features of 10 apps in one, starting at $10 a month.

VISITOR REPLAYS

Like a DVR for your store, session recordings show you where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.

LIVE VIEW

Don’t want to wait to see what holiday shoppers did on your store? Watch them live right now. If you see someone getting ready to abandon their cart, use live chat to help them find what they need or offer a discount.

DYNAMIC HEATMAPS

Wanna see what’s most popular on your store this BFCM? A heat map shows you where most visitors clicked, scrolled and moved. Scroll heatmaps show how far down the page visitors went before leaving and whether they got to your high-margin items or CTAs.

LIVE CHAT

Quickly respond to questions from people on your site now. Set triggers for a live chat to appear when customers have been on your site for a certain amount or time or if they visit a certain page, like your return policies.

POLLS

Figure out what holiday shoppers are thinking by creating a pop-up poll. Ask customers what’s keeping them from purchasing or if they’d prefer free ground shipping or paid two-day shipping.

SURVEYS

Get customer feedback on what people like best, ask NPS questions or use as a form to get customer emails. Use time-based triggers to engage shoppers at the right time with special offers or feedback requests.

FORM ANALYTICS

View a report of which form fields cause visitors to abandon your site or leave the form. See the form fields that took longest and which were repeated the most.

CONVERSION FUNNELS

View parts of your customer journey that have the most visitor drop off and highest cart abandonment. Drill into each step to watch a replay of visitor actions to find causes of cart abandonment.

ANALYTICS DASHBOARD

We know you don’t have time to waste logging into a bunch of apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the number of people on your store now, overall traffic count and traffic sources. Customize your view to see the analytics most important.

EMAIL REPORTS

We know the Black Friday Cyber Monday holiday shopping season is a busy one. Get daily email reports that tell you if your store traffic is up or down, which sources are driving the most traffic.

Integrates with

  • HubSpot,
  • Google Analytics,
  • Google Tag Manager,
  • Wordpress,
  • Optimizely

Media gallery

Support

Free to install

7-day free trial! Plans starting at $10/month.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
    (9)
  • 1 of 5 stars
    6% of ratings are 1 stars

Most recent reviews

UV Pure Phone

I really like the insights this app provides. I will be using it to adjust my site according to the data I now have access to. Great customer service too! Bradley was helpful and super responsive.

Developer reply

November 27, 2020

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange

Indri Zest

The best App for customer recordings. Gives precise information and never misses out on anything. The heatmaps are super awesome too. I would highly recommend this App

Developer reply

November 27, 2020

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!

Cheers - Jordan from Lucky Orange

Twenty4K Muscle Massager

I have to use my PC to be able to view the dashboard. I can’t see it on my iPhone or iPad. I especially should be able to see it on my iPad since I see the desktop sites of most websites.

Developer reply

November 26, 2020

Oh no! We are sorry for the inconvenience and frustrations you’re experiencing with our app. My team and I would like to connect with you to learn more about what you’re experiencing and make things right. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. We hope to hear from you soon.

Cheers - Bradley from Lucky Orange