Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC

Quickly grow sales using recordings, heat maps & live chat

4.6 of 5 stars(554 reviews)

See why visitors don’t convert

Spend less time guessing with real-time Dynamic Heatmaps & Recordings; it’s like a DVR for your Shopify store.

Easy-to-use insights

Know the right changes to make to stop visitor abandonment - no PhD in analytics required.

Help visitors & save the sale

User-friendly Polls and Chat let you connect with visitors to turn them into happy customers.


About Lucky Orange Heatmaps & Replay

Lucky Orange’s website optimization tools can help you reduce cart abandonment this Black Friday and Cyber Monday season. Our heat maps, recordings and live chat tools can help you:

  • See why customers leave without purchasing

  • Offer shoppers discounts before they abandon their carts

  • Discover if your highest-margin products are shown where shoppers see them

  • Talk with customers on your site right now

With Lucky Orange, you get the features of 10 apps in one, starting at $10 a month.

VISITOR REPLAYS

Like a DVR for your store, session recordings show you where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.

LIVE VIEW

Don’t want to wait to see what holiday shoppers did on your store? Watch them live right now. If you see someone getting ready to abandon their cart, use live chat to help them find what they need or offer a discount.

DYNAMIC HEATMAPS

Wanna see what’s most popular on your store this BFCM? A heat map shows you where most visitors clicked, scrolled and moved. Scroll heatmaps show how far down the page visitors went before leaving and whether they got to your high-margin items or CTAs.

LIVE CHAT

Quickly respond to questions from people on your site now. Set triggers for a live chat to appear when customers have been on your site for a certain amount or time or if they visit a certain page, like your return policies.

POLLS

Figure out what holiday shoppers are thinking by creating a pop-up poll. Ask customers what’s keeping them from purchasing or if they’d prefer free ground shipping or paid two-day shipping.

SURVEYS

Get customer feedback on what people like best, ask NPS questions or use as a form to get customer emails. Use time-based triggers to engage shoppers at the right time with special offers or feedback requests.

FORM ANALYTICS

View a report of which form fields cause visitors to abandon your site or leave the form. See the form fields that took longest and which were repeated the most.

CONVERSION FUNNELS

View parts of your customer journey that have the most visitor drop off and highest cart abandonment. Drill into each step to watch a replay of visitor actions to find causes of cart abandonment.

ANALYTICS DASHBOARD

We know you don’t have time to waste logging into a bunch of apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the number of people on your store now, overall traffic count and traffic sources. Customize your view to see the analytics most important.

EMAIL REPORTS

We know the Black Friday Cyber Monday holiday shopping season is a busy one. Get daily email reports that tell you if your store traffic is up or down, which sources are driving the most traffic.

Integrates with

  • HubSpot,
  • Google Analytics,
  • Google Tag Manager,
  • Wordpress,
  • Optimizely

Media gallery

Support

Free to install

7-day free trial! Plans starting at $10/month.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
    (9)
  • 1 of 5 stars
    6% of ratings are 1 stars

Most recent reviews

Home Grandeur Store

This app is very helpful for me specially for new products that I test on my store. I helps me a lot to understand how visitors are reacting to the landing page. Then I optimize my landing page based on the replays and live views I watch. My favorite is the live view feature, it's very exciting seeing your customer starts adding to cart until they reach checkout. I highly recommend this app, really a very helpful and a very user-friendly tool.

Developer reply

November 25, 2020

Hearing from our customers on how specifically they are using Lucky Orange to optimize their store is extremely beneficial as we continue to make improvements to our tools. Live view continues to prove valuable and we are glad you are leveraging it to get a better understanding of your customers experience while on your store. We wish you continued success and don't hesitate to reach out should we be able to help you in any way!

Cheers- Jordan from Lucky Orange

Lifestyleboutiq.com

Excellent app that actually shows exactly where the customer is browsing & where they stopped on the page. Great for improving store design and troubleshooting potential issues that prevented customers from making that purchase. Highly recommended! A "Must-Have" app especially if you are new to Shopify!

Developer reply

November 24, 2020

We’re honored to be on your list of must-have apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you.

Cheers - Justin from Lucky Orange

Fab Flea

This app is the very first thing i check out in the morning. Can't do anything without this app. I can easily track all my customers and understand their requirements and update my store accordingly.The recordings i see also assures me that everything is running fine with the store.
Thanks Lucky Orange

Developer reply

November 19, 2020

Thank YOU, Fab Flea! These are words we love to hear. Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your glowing review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Kelsey from Lucky Orange