Lucky Orange Heatmaps & Replay

Name: Lucky Orange Heatmaps & Replay
Brand: Lucky Orange LLC
Rating: 4.7 (1282 reviews)

Pricing: Free plan available
Rating: 4.7 (1,282)
Developer: Lucky Orange LLC

Get visual analytics on what customers purchase, products they add to cart and checkout abandonment

Get more conversions and sales on your store by seeing what visitors ACTUALLY do. With the click of a button , you can view Session Recordings and live visitors on your site to uncover sources of cart abandonment and lost sales. Heatmaps show you what shoppers find most interesting on your site. Our pre-built Conversion Funnels show you where most visitors drop out of the purchase journey. Also we offer a variety of preloaded checkout events that are pivotal in understanding customer behavior.

Recordings & Heatmaps - see what people find most interesting (and not)
Surveys - why guess what your customers want when you can ask them yourself?
Conversion Funnels - we pre-built them for you so you can see drop off fast
Discovery - helps you answer pressing questions about your website visitors
Checkout Analytics - View events for what people do on your checkout page

Highlights: Popular with businesses in United States

Languages

English, German, Italian, French, and Spanish

Works with

Checkout, HubSpot, Google Analytics, Zapier, Optimizely

Pricing

Free

100 sessions/month
30 day data storage

Launch

$19 / month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39 / month

or $374.40/year and save 20%

5,000 sessions/month
60 day data storage

Grow

$79 / month

or $758.40/year and save 20%

15,000 sessions/month
60 day data storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,282)

Overall rating

4.7

Counts per rating level

86% of ratings are 5 stars
1.1K
6% of ratings are 4 stars
74
2% of ratings are 3 stars
26
1% of ratings are 2 stars
18
5% of ratings are 1 stars
64

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its ability to enhance website optimization and customer interaction through features like heatmaps and session replays. They appreciate the ease of installation, user-friendly interface, and responsive customer support. The integration with Shopify is smooth, making it a preferred choice for analytics tools.

August 6, 2024

I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes.

Lucky Orange allows me to understand the pains and weaknesses in my website.

Its new AI feature is also great! Customer service is super responsive and effective at solving my problems.

Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.

Sweatfully

United States

Over 2 years using the app

Lucky Orange LLC replied August 9, 2024

Wow! Thank you for sharing the Lucky Orange love. We've already shared it with the rest of our team. You're right - it's crucial in this era to make your website the best it can but, and you can take out the guessing with visitor behavior. We're thrilled that we're enjoying our new Discovery tool! We love using it too! Thanks again for taking the time to leave us a review, and don't hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

August 30, 2024

It didnt work for our Impact theme, the hole recording is gliched so we sadly could not use the replays feature. The support said, its currently a bug but it will not be fixed right now. There was no more effort to try and fix my issue. I asked for a refund since the app is not wokring like intended, that was over a month ago, i was charged with 40€ even after chainging the plan to free.
I even have the promis for the refund written, on email, but sadly that has not happened jet.
Dissapointed to say the least

BoxOneRacing

Germany

Almost 2 years using the app

Lucky Orange LLC replied September 3, 2024

We appreciate your feedback. The custom Shopify theme you’re using handles image carousels in a way that prevents Lucky Orange from capturing visitor data. Additionally, your refund has been issued, and we appreciate your patience. As I mentioned in my email, we had to wait for Shopify to charge you before we could issue the refund. That’s why you saw the charge on your account, which we then immediately refunded once it came through.

If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.

Best regards - Emilia from Lucky Orange