Lulu Direct , 74 reseñas

Calificación general
3,4
Recuentos por nivel de calificación
  • El 54% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 8% de las calificaciones son de 2 estrellas
  • El 24% de las calificaciones son de 1 estrellas
11 de febrero de 2021

This company takes WEEKS just to make the product, and they do not give proper estimations on production time at all. This leaves your customers angry and without the product they ordered. I literally used to make hand-bound books before trying print on demand, and I can sew the signatures and create a fully custom, hardback book in three to four days. I would think a company using industrial machines might at least be able to keep up with that....Find another company.

BookandBloom
Estados Unidos
3 días usando la aplicación
8 de septiembre de 2020

I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face.
It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service.
So as a piece of advice, I recommend to flee Lulu "service".

Adventurers Tale
Francia
Alrededor de 5 horas usando la aplicación
Lulu Publishing respondió 20 de octubre de 2020

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. Due to COVID related restrictions and high volumes of new users, we are experiencing some unprecedented delays with our support responses. If you ever need assistance at another time, you can consult our knowledge base and FAQ page for potential solutions to your issues. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email us.

1 de diciembre de 2020

I tried installing the app but it appeared to be buggy. My one star is based on just that experience. I was thinking I might try it again, but reading these reviews, I don't know if that's wise. I'm new to Shopify and ecommerce, but I can read! It seems there is more dissatisfaction than there should be with the lulu app. I've never used them before. I'm awaiting arrival of a sample calendar I did that I'd wanted to offer on my store. I created the calendar on the lulu site and thought I could just pull it into the lulu Xpress app, but apparently I'd have to start over and re-do the calendar inside the app. But I see nearly as many complaints about service here as satisfied customers. Are there any other options that anyone knows about for print on demand books publishers who integrate well with Shopify and are more highly rated?

Jean Williams Studio
Estados Unidos
27 minutos usando la aplicación
21 de diciembre de 2018

I started a Print and Digital Magazine and thought I would try LuluxPress out because it was attached to shopify.. However this is the worst Print on demand service I will ever encounter! First I made sure my book was perfect and printed it for myself.. Finally I recieved it and the colours were distorted, the cut of the magazine was all off I was missing page numbers because they cut past the bleed line! I decided to try and fix it and give them another try and I released my first issue... This was a terrrrrrrrible mistake. I published the magazine and now there was an even bigger problem it took my customers months to receive the magazine. I was publishing 2 other magazines from a different Print on demand place and they were receiving those issues before my first one. VERY dissapointing. and every single purchase was a frustration because they were all extremely late and untraceable. I contacted them each time and LuluxPress made the excuse each time that it was stuck at the border so I was fed up and I made the switch! Until they are more developed and have a better system please don't waste your damn time.

Creators Mag
Canadá
Lulu Publishing respondió 22 de abril de 2019

Thank you for the feedback Creators Mag. Our apologies again for the issues with your project. We have now corrected the file and shipping issues that were born from your experience. Magazines were a new product for us and unfortunately, there were still a few bugs popping up. We're bummed we couldn't meet your expectations out of the gate, but your feedback did lead to discoveries for us that ultimately led to a better product...so thank you again.