Lulu Direct , 72 avaliações
This was originally a ONE STAR review. I will say that tech support fixed it. Please note there is NO HELP during holidays for this international company so schedule your drops accordingly. I can say there was a problem with their plugin on my account that didn't exist before. Thank you for fixing this LULU.
Just installed but but wondering why it's charging me an extra $2 to print a book than on the Lulu website.
I like that it allows variants! Would be great if i didn't have to upload interior to every variant if it's the same and just choose to use the same interior and just change the covers.
We'll see what happens I might place a test order just to see how it arrives.
Recommended. The app works well. So far, all orders have been fulfulled properly. There have been one or two minor problems which customer service have handled well and promptly. In general customer service is excellent. There are some downsides to consider before using the app:
- Orders to some locations seem to arrive very slowly... some took around three weeks. Need to let customers know. They will see the shipping time but this doesn't include production time to actually print the book. - There is basically no functionality for looking through your own orders and gathering data, even just how much you've actually given Lulu. You have to email them to ask for a csv file (which they do provide promptly)
- More costly than manually ordering from Lulu or making a bulk order. However I am glad I am using the app, despite these limitations
I'm a small (2 product) self publisher of natural history field guides (BYOGUIDES) who was badly burned a few years back by Shipwire. The combination of Shopify / Lulu has allowed me to relaunch my business without the hassle of warehousing and arbitrarily changing Shipwire policies. The Shopify / Lulu interface / model is not 'simple' to understand or navigate initially, especially if you are trying to distribute globally to small oceanic territories as well as the big ones (e.g. North America). So if you are not a web / developer type I would say you should find someone with solid Shopify store building experience before discovering the many rough edges. I would have rate the Lulu App 3 stars but for Lulu tech support haven been STELLAR and patient as we beat a path (together) to the solution I needed for my customers. I am seeing evidence of constant improvement in the APP but there are still numerous rough edges must navigated daily. For example: there are form field character limits in the Lulu world that are NOT surfaced to the customer in Shopify world. Consequently, orders constantly crash because there is one-too-many characters in a field. The SHOPIFY system doesn't tell you this so they need to discovered by manually checking the Lulu app after each order arrives and hand managed through by me and sometimes tech support. It's a hassle but it is getting better as time goes by.... I could go on esp. w.r.t. to having to manually set up multiple freight rates around for every country you MIGHT sell to - this was auto-magic with my previous solution. But the bottom line is that the system is viable and getting better and there is good support. But if your time is worth anything (or you want to go holidays and relax) make sure you partner with a developer with Shopify store building experience and focus on doing a bunch of test orders that mimic who, and where, your customers are - especially if they are outside the US and EU. Finally, Lulu printing itself, while efficient and of excellent quality does have format limitations. For example, a limited selection of paperweights such that everything feels like a coffee-table book when you might need something with more heft for practical purposes. Also, if you coil bind you can not get a straight run of pages and are forced to have a blank page at the front and back of you book. Otherwise great.
A little slow on actually processing and shipping orders but amazing customer service and high-quality book production.
While the product creation was fine, and the order process appeared to go smoothly, I've ordered a total of 5 books between two orders, and haven't received a single one.
Customer service via Joseph has been very helpful with my initial problem, my review has gone from 1 to 3 stars after resolving the misunderstandings that were easily resolved. Holding off for the exciting conclusion to give a final review.
After some swift service from Joseph, my initial order was reprocessed and I finally had 3 copies of our book in hand, and they're absolutely beautiful. Far exceeded my expectations.
I'm hesitant to give the full five stars, because there was definitely some kind of mix-up in shipping with the first order, but the quality of the books and customer service is four stars well earned. I've reinstalled the app and will be giving it another go.