评论 (78)

整体评分
2.7
每个评分等级的数量
  • 51% 的评分是 5 星
  • 9% 的评分是 4 星
  • 4% 的评分是 3 星
  • 8% 的评分是 2 星
  • 28% 的评分是 1 星
2024年9月16日

I'm also having a lot of issues connecting LuLu direct app with my Shopify store. This has been an ongoing problem.

Light Locked
美国
1年多 人在使用应用
2024年8月13日

They have fundamentally broken this App after the recent "update", by removing mapped shipping and not implementing an equal alternative.

Essentially useless as a hands off print on demand service, where you now have to baby every single order to make sure the shipping method is correct, otherwise it defaults to a more expensive method and you lose money on the sale.

Pre update this was a very useful service that ran perfect for many years.

Tia-Clair Toomey
澳大利亚
5年多 人在使用应用
2021年3月9日

This app is a great all-in-one tool. If you're not familiar with self-publishing, then I would suggest going to Lulu xPress's main website and create your books there before trying to use this integration. It will give you a better understanding. This app will take some time to fully learn, but all the information you'll need is provided. Customer Support is VERY helpful.

Dungeons and Stationery
美国
4年多 人在使用应用
2024年6月1日

When i am trying to connect Lulu direct to my shopify store and open the app, it fails to load and brings up a new tab saying unable to find correct link to website. So this leaves me unable to use Lulu direct for my needs. If anyone could help me out on this situation, I would be very grateful thankyou.

Queer Blend
英国
1年多 人在使用应用
编辑时间:2020年3月25日

ANOTHER UPDATE: Poor communication, especially with price increases, delays etc. I wish they would communicate with us about pending price increases as they affect our bottom line.

UPDATE: Rating updated from 3 to 4. The company is committed to making things work, and it is seen. Customer service is 10 stars! Top notch. They are very responsive and kind and work very hard to resolve issues. Things have improved since my last review. Give them a try. I believe in this app and will keep using.

Old review
Not sure how to review this app. On one hand, I am happy to have the app, but it is so new they are STILL working out bugs. Very frustrating.

Lulu is a dream come true. You are able to print books on demand and ship them all over the world! But that is where my love affair stopped. The app is new and there are constantly kinks.

The support team is responsive on half of the issues and none responsive on the other half. So I am somewhere in the middle of loving this app and hating the growing pains.

PROS
You can get your book printed on demand and shipped all over the world.

CONS
My first order was messed up, thank goodness I was the guinea pig on the order. I always do a test order to see what the customer sees. Still waiting on a response for a REAL reason why my book was printed incorrectly and everyone else was not.

If you are selling a few books this app is great. If you are selling a few hundred books, be prepared to spend hours manually fulfill all those orders yourself. Very time-consuming. I am so happy for this app, that I am willing to overlook this. But the app within Shopify is very difficult to maneuver back and forth for order fulfillment. You will need patience.

International shipping is not tracked. I hope they resolve this issue soon as of right now there is no way to provide proof of delivery. (as sellers we need this protection) Cheapest shipping option internationally says 'priority', but priority shipping has no tracking info. The next best options will cost twice as much as your book. Again, happy to have the app, so will keep overlooking these issues and pray Lulu works it out.

I will wait patiently until they work the kinks out. When they do I will update my review.

Commandinglife
美国
4年多 人在使用应用
2020年3月3日

LuLu enabled us to deliver our book directly to our customers with a minimum of difficulty and our contact Cary was very helpful and patient with us as we went through the process.

How to NOT Get Hired
美国
大约4年 人在使用应用
Lulu Publishing已回复 2020年10月20日

Thank you so much for your positive feedback and for taking the time to post this review. We're glad you're happy with the app and your account manager! Best of luck with your book!

编辑时间:2019年6月12日

This app is fantastic! It fulfills my orders without any additional work on my end. Works seamlessly and allows my store to run hands free. I don't even need to keep my own inventory.

StopStoppingTheUnstoppable
美国
接近4年 人在使用应用
2021年3月4日

I used this app to help me sell my book. I went through a self publishing process and when I was ready to go to market, Shopify provided all the tools needed to set up my on line store. I was particularly pleased to receive expert personal attention when needed.

MereMarriage.com
美国
接近4年 人在使用应用
2020年10月25日

Love that lulu came out with a Shopify app! Now we can sell our print on demand books all around the world straight from our website while capturing our customers information for future marketing. Not to mention, their customer experience is AMAZING!

The dōPLANNER
加拿大
接近4年 人在使用应用
2021年3月8日

A little slow on actually processing and shipping orders but amazing customer service and high-quality book production.

The Class by Taryn Toomey
美国
3年多 人在使用应用