Lulu Direct , 74 条评论

整体评分
3.4
每个评分等级的数量
  • 54% 的评分是 5 星
  • 9% 的评分是 4 星
  • 4% 的评分是 3 星
  • 8% 的评分是 2 星
  • 24% 的评分是 1 星
2020年3月5日

This app doesn't work. I installed it then tried to create a book. I keep getting the following message:

IMPORTANT NOTICE:
Unable to select your Connected Shopify Product?
We've identified a bug that is preventing users from selecting a Product while creating their Lulu xPress project. We're actively working on a fix.

Cindy Bendel Designs
美国
5天 人在使用应用
Lulu Publishing已回复 2020年3月31日

We're sorry you experienced this issue during your attempt to use our app and that you were unable to use the provided workaround. In the future, please reach out to us and we can try to help you. Our DEV team is testing a fix for this issue and should be able to deploy it soon, so we hope you'll give us another try! Please feel free to reach out directly to us if you have any questions.

2020年9月8日

I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face.
It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service.
So as a piece of advice, I recommend to flee Lulu "service".

Adventurers Tale
法国
大约5小时 人在使用应用
Lulu Publishing已回复 2020年10月20日

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. Due to COVID related restrictions and high volumes of new users, we are experiencing some unprecedented delays with our support responses. If you ever need assistance at another time, you can consult our knowledge base and FAQ page for potential solutions to your issues. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email us.

2020年12月1日

I tried installing the app but it appeared to be buggy. My one star is based on just that experience. I was thinking I might try it again, but reading these reviews, I don't know if that's wise. I'm new to Shopify and ecommerce, but I can read! It seems there is more dissatisfaction than there should be with the lulu app. I've never used them before. I'm awaiting arrival of a sample calendar I did that I'd wanted to offer on my store. I created the calendar on the lulu site and thought I could just pull it into the lulu Xpress app, but apparently I'd have to start over and re-do the calendar inside the app. But I see nearly as many complaints about service here as satisfied customers. Are there any other options that anyone knows about for print on demand books publishers who integrate well with Shopify and are more highly rated?

Jean Williams Studio
美国
27分钟 人在使用应用
2018年12月21日

I started a Print and Digital Magazine and thought I would try LuluxPress out because it was attached to shopify.. However this is the worst Print on demand service I will ever encounter! First I made sure my book was perfect and printed it for myself.. Finally I recieved it and the colours were distorted, the cut of the magazine was all off I was missing page numbers because they cut past the bleed line! I decided to try and fix it and give them another try and I released my first issue... This was a terrrrrrrrible mistake. I published the magazine and now there was an even bigger problem it took my customers months to receive the magazine. I was publishing 2 other magazines from a different Print on demand place and they were receiving those issues before my first one. VERY dissapointing. and every single purchase was a frustration because they were all extremely late and untraceable. I contacted them each time and LuluxPress made the excuse each time that it was stuck at the border so I was fed up and I made the switch! Until they are more developed and have a better system please don't waste your damn time.

Creators Mag
加拿大
Lulu Publishing已回复 2019年4月22日

Thank you for the feedback Creators Mag. Our apologies again for the issues with your project. We have now corrected the file and shipping issues that were born from your experience. Magazines were a new product for us and unfortunately, there were still a few bugs popping up. We're bummed we couldn't meet your expectations out of the gate, but your feedback did lead to discoveries for us that ultimately led to a better product...so thank you again.