評論 (78)

整體評分
2.7
各級評分數量
  • 51% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 8% 的評分為 2 顆星
  • 28% 的評分為 1 顆星
2024年9月16日

I'm also having a lot of issues connecting LuLu direct app with my Shopify store. This has been an ongoing problem.

Light Locked
美國
使用應用程式 1年多
2024年8月13日

They have fundamentally broken this App after the recent "update", by removing mapped shipping and not implementing an equal alternative.

Essentially useless as a hands off print on demand service, where you now have to baby every single order to make sure the shipping method is correct, otherwise it defaults to a more expensive method and you lose money on the sale.

Pre update this was a very useful service that ran perfect for many years.

Tia-Clair Toomey
澳洲
使用應用程式 5年多
2021年3月9日

This app is a great all-in-one tool. If you're not familiar with self-publishing, then I would suggest going to Lulu xPress's main website and create your books there before trying to use this integration. It will give you a better understanding. This app will take some time to fully learn, but all the information you'll need is provided. Customer Support is VERY helpful.

Dungeons and Stationery
美國
使用應用程式 4年多
編輯時間:2020年3月25日

ANOTHER UPDATE: Poor communication, especially with price increases, delays etc. I wish they would communicate with us about pending price increases as they affect our bottom line.

UPDATE: Rating updated from 3 to 4. The company is committed to making things work, and it is seen. Customer service is 10 stars! Top notch. They are very responsive and kind and work very hard to resolve issues. Things have improved since my last review. Give them a try. I believe in this app and will keep using.

Old review
Not sure how to review this app. On one hand, I am happy to have the app, but it is so new they are STILL working out bugs. Very frustrating.

Lulu is a dream come true. You are able to print books on demand and ship them all over the world! But that is where my love affair stopped. The app is new and there are constantly kinks.

The support team is responsive on half of the issues and none responsive on the other half. So I am somewhere in the middle of loving this app and hating the growing pains.

PROS
You can get your book printed on demand and shipped all over the world.

CONS
My first order was messed up, thank goodness I was the guinea pig on the order. I always do a test order to see what the customer sees. Still waiting on a response for a REAL reason why my book was printed incorrectly and everyone else was not.

If you are selling a few books this app is great. If you are selling a few hundred books, be prepared to spend hours manually fulfill all those orders yourself. Very time-consuming. I am so happy for this app, that I am willing to overlook this. But the app within Shopify is very difficult to maneuver back and forth for order fulfillment. You will need patience.

International shipping is not tracked. I hope they resolve this issue soon as of right now there is no way to provide proof of delivery. (as sellers we need this protection) Cheapest shipping option internationally says 'priority', but priority shipping has no tracking info. The next best options will cost twice as much as your book. Again, happy to have the app, so will keep overlooking these issues and pray Lulu works it out.

I will wait patiently until they work the kinks out. When they do I will update my review.

Commandinglife
美國
使用應用程式 4年多
2020年3月3日

LuLu enabled us to deliver our book directly to our customers with a minimum of difficulty and our contact Cary was very helpful and patient with us as we went through the process.

How to NOT Get Hired
美國
使用應用程式 大約4年
Lulu Publishing 已回覆 2020年10月20日

Thank you so much for your positive feedback and for taking the time to post this review. We're glad you're happy with the app and your account manager! Best of luck with your book!

編輯時間:2019年6月12日

This app is fantastic! It fulfills my orders without any additional work on my end. Works seamlessly and allows my store to run hands free. I don't even need to keep my own inventory.

StopStoppingTheUnstoppable
美國
使用應用程式 接近4年
2021年3月4日

I used this app to help me sell my book. I went through a self publishing process and when I was ready to go to market, Shopify provided all the tools needed to set up my on line store. I was particularly pleased to receive expert personal attention when needed.

MereMarriage.com
美國
使用應用程式 接近4年
2020年10月25日

Love that lulu came out with a Shopify app! Now we can sell our print on demand books all around the world straight from our website while capturing our customers information for future marketing. Not to mention, their customer experience is AMAZING!

The dōPLANNER
加拿大
使用應用程式 接近4年
2021年3月8日

A little slow on actually processing and shipping orders but amazing customer service and high-quality book production.

The Class by Taryn Toomey
美國
使用應用程式 3年多
編輯時間:2020年3月25日

This app has been really helpful to us! We've been able to hook up our printed items from Lulu (we love their printing quality!) to our shopify buttons and use them on our website for a streamlined order and fulfillment process. We couldn't do business without this!

Aretios
美國
使用應用程式 大約3年