Lulu Direct

I think the book printing drop-shipping model is a fantastic idea, and I would use it for many books, but both test copies I've received have been printed incorrectly. There is an issue with the templates that make seemingly centered designs print off-center. The other issue is that our customers don't want to wait 20 days to receive their book. For these customers to get their package in a ...

This was originally a ONE STAR review. I will say that tech support fixed it. Please note there is NO HELP during holidays for this international company so schedule your drops accordingly. I can say there was a problem with their plugin on my account that didn't exist before. Thank you for fixing this LULU.

L'app funziona bene e non abbiamo avuto reclami sulla qualità di stampa dei libri. Per ora ha solo cambiato nome rispetto alla versione precedente. Rimane il problema che non memorizza, nelle impostazioni, la regione di provenienza del mittente e ha tempi di produzione e spedizione un po lenti per gli standart attuali. Non ci pare che siano disponibili 3.000 formati! Sarebbe utile fossero più ...

This app simply does NOT work! I've actually reached out to their support team TWO times over the course of 3 months and they haven't responded... it's a shame because I actually use their website to print my books...

Serious excited to print my first book! THANKS LULU

I'm a small (2 product) self publisher of natural history field guides (BYOGUIDES) who was badly burned a few years back by Shipwire. The combination of Shopify / Lulu has allowed me to relaunch my business without the hassle of warehousing and arbitrarily changing Shipwire policies. The Shopify / Lulu interface / model is not 'simple' to understand or navigate initially, especially if you are ...

While the product creation was fine, and the order process appeared to go smoothly, I've ordered a total of 5 books between two orders, and haven't received a single one.

**edit**

Customer service via Joseph has been very helpful with my initial problem, my review has gone from 1 to 3 stars after resolving the misunderstandings that were easily resolved. Holding off for the exciting conclusion to ...

I appreciate the fact that this app helps save time in submitting and fulfilling orders, but the print cost / revenue shown on the Lulu.com website is inaccurate with the cost to actually sell a book in Shopify. The Lulu Direct print cost is about 20% higher than the Lulu book store cost--they say that's to cover fulfillment costs. But yet they ALSO charge an extra $1.50 PER BOOK on Shopify, ...

11/1/2023
I updated my review from a 2 to 4 after receiving a helpful email directly from Lulu about how to configure the Shopify checkout to ensure tracking auto-populates an order. The problem should be fixed now.

My other concern regarding error notifications is already being addressed in an upcoming app update. There is no ETA when the new features will be available, but it is being worked on ...

Poor quality control. Poor customer support. I placed orders for several samples from LuLu (both in Shopify via the app and through xpress.lulu.com). The gloss cover paperback was fine, but the matte covers on three different paperbacks were badly curled. I also contacted support about the customized packing slip: LuLu acknowledged that there was an issue and said its developers were ...