Lulu Direct

When i am trying to connect Lulu direct to my shopify store and open the app, it fails to load and brings up a new tab saying unable to find correct link to website. So this leaves me unable to use Lulu direct for my needs. If anyone could help me out on this situation, I would be very grateful thankyou.

I am having the hardest time getting my products properly linked / set up through Lulu Direct. All of the instructional videos are out of date, so all the information and instructions that they are giving doesn't apply to this new format, making it a huge pain to set up. If you update your entire structure, you need to update your videos too. Otherwise, you are just leaving people in the dark, which doesn't make for very happy customers / users of your platform.

I am noticing a very inconsistent product when ordering. I ordered 3 copies of a book entitled "Life's A Journey" that should have been printed in an 8 1/2" x 8 1/2" book format. I received 3 books in 8 1/2" x 11" format. As I didn't need them immediately I didn't open the package until to longer after the order.

Then I ordered a 2nd book entitled The Wonderfully Wacky World of those Crazy Critters Around Us!". Again 8 1/2" x 8 1/2", color book. It came in the correct size but was in B/W. LuLu's put in a request to reprint it with expedited shipping. Shipping was delayed, it arrived in color, whoever, the shipper had managed to mangle the book.

I am now attempting to secure an updated version of the 2nd book; however, the system isn't allowing me to connect it to the right item. Therefore, I can't get it in their system so I can request a printed copy to see what I might get this time.

More than a bit annoyed at the lack of quality. I can see how my customers would feel if getting charged for a product that didn't arrive as specified and requested.

This app is a great all-in-one tool. If you're not familiar with self-publishing, then I would suggest going to Lulu xPress's main website and create your books there before trying to use this integration. It will give you a better understanding. This app will take some time to fully learn, but all the information you'll need is provided. Customer Support is VERY helpful.

ANOTHER UPDATE: Poor communication, especially with price increases, delays etc. I wish they would communicate with us about pending price increases as they affect our bottom line.

UPDATE: Rating updated from 3 to 4. The company is committed to making things work, and it is seen. Customer service is 10 stars! Top notch. They are very responsive and kind and work very hard to resolve issues. Things have improved since my last review. Give them a try. I believe in this app and will keep using.

Old review
Not sure how to review this app. On one hand, I am happy to have the app, but it is so new they are STILL working out bugs. Very frustrating.

Lulu is a dream come true. You are able to print books on demand and ship them all over the world! But that is where my love affair stopped. The app is new and there are constantly kinks.

The support team is responsive on half of the issues and none responsive on the other half. So I am somewhere in the middle of loving this app and hating the growing pains.

PROS
You can get your book printed on demand and shipped all over the world.

CONS
My first order was messed up, thank goodness I was the guinea pig on the order. I always do a test order to see what the customer sees. Still waiting on a response for a REAL reason why my book was printed incorrectly and everyone else was not.

If you are selling a few books this app is great. If you are selling a few hundred books, be prepared to spend hours manually fulfill all those orders yourself. Very time-consuming. I am so happy for this app, that I am willing to overlook this. But the app within Shopify is very difficult to maneuver back and forth for order fulfillment. You will need patience.

International shipping is not tracked. I hope they resolve this issue soon as of right now there is no way to provide proof of delivery. (as sellers we need this protection) Cheapest shipping option internationally says 'priority', but priority shipping has no tracking info. The next best options will cost twice as much as your book. Again, happy to have the app, so will keep overlooking these issues and pray Lulu works it out.

I will wait patiently until they work the kinks out. When they do I will update my review.