Lulu Direct
Galerie d’images vedette
Caractéristiques
-
Basées aux États-Unis
-
Utilisation directe dans l’interface administrateur Shopify
À propos de cette application
Lancement
26 avril 2018
Langues
anglais
Cette application n’est pas traduite en français
Créez, vendez et expédiez des livres facilement avec l'application Lulu Direct
Les entrepreneurs et les propriétaires d'entreprises s'accordent à dire que le contrôle de votre produit est essentiel pour développer avec succès votre entreprise. L'application Lulu Direct connecte notre réseau mondial d'impression et de réalisation à votre boutique Shopify pour une manière plus efficace de vendre vos livres. Maintenant, chaque fois qu'une commande est passée pour vos livres, nous imprimerons et expédierons la commande, et fournirons à vous et à votre client un suivi pour s'assurer que tout le monde est satisfait. C'est aussi simple que ça!
- Facile à utiliser : Connectez vos livres en quelques minutes.
- Formats flexibles : Plus de 3 000 options de format de livre, types de reliure et mises en page.
- Qualité professionnelle : Nous offrons une impression de haute qualité à des prix compétitifs.
Contient du texte traduit automatiquement
Tarifs
Installation gratuite
Le marchand paie pour les livres imprimés et expédiés par Lulu Direct.
Installation gratuite
Le marchand paie pour les livres imprimés et expédiés par Lulu Direct.
Contient du texte traduit automatiquement
Tous les frais sont facturés en USD. Voir toutes les options de tarification
74 avis
I am noticing a very inconsistent product when ordering. I ordered 3 copies of a book entitled "Life's A Journey" that should have been printed in an 8 1/2" x 8 1/2" book format. I received 3 books in 8 1/2" x 11" format. As I didn't need them immediately I didn't open the package until to longer after the order.
Then I ordered a 2nd book entitled The Wonderfully Wacky World of those Crazy Critters Around Us!". Again 8 1/2" x 8 1/2", color book. It came in the correct size but was in B/W. LuLu's put in a request to reprint it with expedited shipping. Shipping was delayed, it arrived in color, whoever, the shipper had managed to mangle the book.
I am now attempting to secure an updated version of the 2nd book; however, the system isn't allowing me to connect it to the right item. Therefore, I can't get it in their system so I can request a printed copy to see what I might get this time.
More than a bit annoyed at the lack of quality. I can see how my customers would feel if getting charged for a product that didn't arrive as specified and requested.
11/1/2023
I updated my review from a 2 to 4 after receiving a helpful email directly from Lulu about how to configure the Shopify checkout to ensure tracking auto-populates an order. The problem should be fixed now.
My other concern regarding error notifications is already being addressed in an upcoming app update. There is no ETA when the new features will be available, but it is being worked on by the development team.
Also, I would like to say the printing quality of the book is beautiful and a lot better than what Amazon can produce.
I applaud Lulu for their excellent customer service and ability to address their customer concerns in a timely manner. I look forward to using the new updates.
----------------------------------
Old Previous review....
The app is easy to use, and the prices for printing are double that of Amazon, but overall, it works well and gives the seller full control over their paperback book profits. Another good feature of this APP is the orders are processed automatically.
Now for the negatives. The APP does fall short. A developer can't state that an APP is integrated with Shopify if it is missing critical key features that are common across all Shopify APPS.
What is missing is error logging and notification. If an order is invalid or fails to process, it is critical this information is sent automatically to the Shopify Admin. I should not have to check my order page daily to find errors. This lack of notification support can cause customer service issues.
Secondly, your APP does not update tracking information or notify the customer when their package is shipped. The Admin gets notified, which is strange because I get notified of a shipping notification but not for order errors.
I have to add the tracking information to an order manually, which is another large gap in the design of your APP. These are common things that are in every APP.
These gaps need to be fixed and are large enough to cause my rating to drop from a five to a two. Your APP completely misses the customer service part of the Shopify business. Your design does not support the sellers properly.
Please correct this in your next update to the app. The features are not hard to implement and need to be integrated ASAP. I will update my review when these features are implemented.
Thank you for taking the time to read my review and input. I am open to assisting with developing or testing these features when ready.
Absolutely the worst app I had to use because there is no alternative that connects to Shopify. The prints take forever to get made and sent to customers. There're no notifications if there is a problem. Using this app only had a negative impact on my business's reputation and brand image because Lulu is unable to do their part. I get customers who never receive the products, only to find out that Lulu marked an address invalid because it had a special character used. Ridiculous. I do not recommend this service to anyone. It's better to not sell printed products at all then sell them with this app.
This was originally a ONE STAR review. I will say that tech support fixed it. Please note there is NO HELP during holidays for this international company so schedule your drops accordingly. I can say there was a problem with their plugin on my account that didn't exist before. Thank you for fixing this LULU.
Working with LuLu and creating books directly on their website is easy and the quality of the books is superb. I gave the app 2 stars because it is more expensive to go through the app with a fulfillment charge on top of that. Better off going directly through LuLu website, it is free as well. I also found that I can't connect my LuLu books already made online into shopify without having to redo the entire process of creating a book through the app.
À propos de cette application
Lancement
26 avril 2018
Langues
anglais
Cette application n’est pas traduite en français
Conçue par Lulu Publishing
À propos de Lulu Publishing
Note moyenne : 3,4
6 ans d’expérience dans la création d’applications pour l’App Store de Shopify
P.O. Box 12018, Durham, NC, 27709, US
Assistance
Envoyer un message1 (844) 212-0689
integrations@lulu.com