The Quantic Shop
The app is buggy, they have shipped the incorrect items to customers, shipping times are very long, items arrive damaged to customers, Lulu customer support is slow to resolve issues.
The Relevant Elephant Publishing Company
Anytime something has come up Lulu has excellent customer service and they work with you directly (not a robot) to solve your problems.
Have tried multiple times to get this app working and all I have to show for it is a lot of frustration and wasted time. Absolutely the WORST app experience I've had so far. Incredibly disappointed, expected much better from such a major company.
I launched a print on demand store for stationery. And have had a horrible experience in terms of the length of time it takes for orders to be delivered in addition to customer assistance. The "estimated time frames" are merely suggestions. The real dates of arrival could be more than 2 weeks past then... Also, they never actually say how long production takes. however, once they list your order's status as "in production" they refuse to allow you to cancel your orders. Would definitely look into other print on demand partners for books
The Klassic Co
I connected this app to my website so that my journals can ship to the customers directly without me having to order in bulk. There must be a glitch in the system because several of the orders from my website has not transferred over to the app. Thankfully my number of orders is self manageable or this is something that I would not have easily caught. In trying to resolve the issue, Lulu is currently not taking calls, they are only handling everything through email which requires a longer wait time. I have customers ordering items as Christmas gifts and I can't even process their order which is so frustrating from a business stance.
I am new to the Lulu xPress app, and I have had more than 100 orders go thru the app in the past 2 weeks. The problem is, I can only see my most recent 20 orders within the Lulu app, if I try to click beyond the first 2 pages - it does not show the rest. I am not able to access the status, tracking or customer information for those orders via the app and this is a potential nightmare waiting to happen during the holiday season.
Jean Williams Studio
I tried installing the app but it appeared to be buggy. My one star is based on just that experience. I was thinking I might try it again, but reading these reviews, I don't know if that's wise. I'm new to Shopify and ecommerce, but I can read! It seems there is more dissatisfaction than there should be with the lulu app. I've never used them before. I'm awaiting arrival of a sample calendar I did that I'd wanted to offer on my store. I created the calendar on the lulu site and thought I could just pull it into the lulu Xpress app, but apparently I'd have to start over and re-do the calendar inside the app. But I see nearly as many complaints about service here as satisfied customers. Are there any other options that anyone knows about for print on demand books publishers who integrate well with Shopify and are more highly rated?
The Obolus Press
Poor quality control. Poor customer support. I placed orders for several samples from LuLu (both in Shopify via the app and through xpress.lulu.com). The gloss cover paperback was fine, but the matte covers on three different paperbacks were badly curled. I also contacted support about the customized packing slip: LuLu acknowledged that there was an issue and said its developers were investigating, but it's been three weeks now and I still haven't heard back... It's a pity, because done properly I think this service would be a tremendous success (many small publishers would welcome the ability to have a third party process single book orders for them from their own websites) — but there is no way I could sell such a shoddy product to customers.
Product Design Interview
I use Lulu xPress for about two years now. It worked well until several months ago and it became a disaster. Apparently there is 0 quality assurance made at the printing facilities. I have numerous copies of my book delivered with pages empty of content. The support is always helpful and sends a replacement, but in last several weeks I had several clients who received faulty product even on second and THIRD attempt. Unfortunately it damages my relationship, since I really look unprofessional when customer receives a faulty product, then the replacement arrives faulty again and the next one again. It also affects my income since I have to refund such customers. I asked for clarifications when such issues can be fixed but didn't receive concrete answers. If you have an alternative consider avoiding Lulu.
Science Service Dog
Update: I really wanted to come back and change my original review saying things were resolved, but I can't. After multiple attempts, I finally got a human on the phone, who I thought was helpful. They did enable my product in my store so that customers could order, which they did, however, it has been 20 days now and the order has not even gone to production because the original issue was not fixed. I am stuck with $400 in sales, no product, angry customers, and still, no answer when (or if) they will get their product at the height of the holiday season. If I could give zero stars I would since they have done nothing to assist nor can I get any product. I made a calendar for my Shopify store, it shows up in my store but you can't order it, I keep getting an error message when attempting to place an order. I have contacted their customer service, no response. I contacted Shopify, they confirmed it was not on their end and contacted Lulu xPress's customer service copying me on the email and I did get an email back several days later. I sent screenshots as requested and since then nothing. I have tried for 10-days to resolve this and nothing. I will move on to another app and start over.