Lumise ‑ POD Product Designer , 113 recensioner

great service

Having integrated the Lumise Product Designer into our Shopify store, we've witnessed a significant enhancement in user engagement. The tool is intuitive, allowing our customers to unleash their creativity and design products to their liking. The interface is user-friendly, ensuring even those with minimal tech-savviness can navigate with ease. Moreover, the live support provided by the Lumise team is commendable, addressing queries promptly and efficiently. The app not only adds value to our store but also offers a unique shopping experience for our customers. Highly recommended for any e-commerce platform looking to offer personalized product designs.

I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons.
UPDATE: The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app.

1/8/23 - Updated and increased the rating from 1 to 3 stars.

The Support-Team worker Andi make a very good support. Thats what we need in the beginning.
Very good.

10/10 for support from Andy & Jade! After having to fix a couple minor issues, these have been resolved in the matter of hours. Highly recommend.

Vielen dank Andy für den Superschnellen Support
jetzt funktioniert alles perfekt.

Schnellkaufbutton ersetzt durch (Anpassen Button)

very friendly and good customer support.. if you have a problem you will get help immediately.. i can only recommend it <3

** UPDATE **
Developer released a fix within 10 hours that exports PDF's in the correct colours. Great work! Works perfect.

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Really wanted to give this a 5*
• Customer support is great.
• Designing tool is great, set up was fairly simple.
• We wanted this to reduce our own workload and provide print ready artwork from customers... sadly the PDF doesn't work as intended with colours. The only reason it doesn't get 5 stars. Hopefully this is fixed at some point, otherwise, it's great.

Great app and great support from Jade! This is the most comprehensive design app which meets all our needs. The best is the support from Jade who helped me with my difficulties, making recommendations and also fixing exactly the issues i'm having. Definitely recommend this app.

I had good service I recommend I had a lot of help working the app. they helped with a lot of errors I recommend them