Lumise ‑ POD Product Designer

I had some difficulties in using it and Jade helped me a lot, thank you very much!

Vielen dank Andy für den Superschnellen Support
jetzt funktioniert alles perfekt.

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I recently had the pleasure of using this app and experienced firsthand the incredible support provided by Andy, a member of their support team. From the moment I installed the app, Andy was there to assist me every step of the way. I will rate 5/5

I really like it - It will work great for me. Andy with Lumise was very helpful in answering a few questions to get me going - Thanks!

Andy from their product care was very helpful in setting up the button and answered all my questions. Good App to use! Thanks for the good support service.

Andy helped install the software on my Shopify store he was very patient by providing to me all the information needed to use the app :)

great service

The Support-Team worker Andi make a very good support. Thats what we need in the beginning.
Very good.

Having integrated the Lumise Product Designer into our Shopify store, we've witnessed a significant enhancement in user engagement. The tool is intuitive, allowing our customers to unleash their creativity and design products to their liking. The interface is user-friendly, ensuring even those with minimal tech-savviness can navigate with ease. Moreover, the live support provided by the Lumise team is commendable, addressing queries promptly and efficiently. The app not only adds value to our store but also offers a unique shopping experience for our customers. Highly recommended for any e-commerce platform looking to offer personalized product designs.

This app has a major flaw - once a product is added to the cart, users cannot go back and add more products from the website. This is a critical feature that's essential for most stores, and the app is unusable without it. I urge the developers to fix this issue as soon as possible, otherwise, users will likely switch to better alternatives.

Easy to use app Installing was hard but their customer service is great. Agent Andy really helps me set up the application on my website.

it's only works on the pc version and not working on the phone !
you should guys fix your app ! also support doesn't anwser me !

This app has been huge for my business and customers. Recently switched over from wordpress to shopify and Andy helped me with some issues I had transferring getting the lumise app connected. Great customer service.

Ich habe einige Apps ausprobiert um meinen Kunden die möglichkeit zu geben meine Artikel selbst zu gestallten, habe bis jetzt keine bessere gefunden die Preislich in meinen Rahmen passt. Die App ist sehr übersichtlich und auch für Anfänger gut geeignet, man findet sich sehr schnell zurecht.
Die Preis-Leistungs bei der App passt, Der Support ist super besonders der Supporter Andy vom Lumise Support-Team ist sehr schnell und konnte mir bei jedem Problem schnell helfen.

Sehr gute Hilfe.... Danke!
Andy half uns schnell und genau mit genau dem was wir gebraucht haben....

Wir haben Hilfe bei der Installation gebraucht der Mitarbeiter David hat uns super geholfen top Service. Vielen Dank David :)

It's a great app, it's fully functional and has the customizations I need. And what's even better is that their staff is professional and responsive, I had a problem with the installation and they quickly fixed it for me. Thanks anna for your help.

Very Customizable. Creating your own mask images in photoshop should be information they could add in a support page, but I have used for 3 years and they meet my needs the best as a DTG/DTF print on demand business.

So far so good. I tried the app a few times but wasn't patient enough to pay attention. Now that I did its simple and works great! Jade from support is quick and responsive to get you taken care of if you need any help. I've tried many designer apps lately and none are perfect (or cheap), but I think I like this one and am going to use it for a while.

This app works great and the customer service is awesome. I must admit it takes some computer knowledge to get it right, but the app is a very useful tool.

Lumise is simple, user friendly and powerful. It is extremely fast loading (compared to many other design tools on the market). The support via Live Chat / Facebook has always been 10/10. Jade has been my super star support person and without her rapid response we would have been stuck!

It is an easy to use app that does what it should. The support was helpful and fixed my problem quickly.

Good app for someone looking for a plugin to customize all kinds of products, especially clothes. A lot of features, almost everything is configurable. Staff is very competent, attentive and responsive.

It' s really a great application for anyone who wants to offer customizable products. It meets all our needs perfectly and the staff is very helpful at all times.

Perfect its an awesome app with a really good support. I would only recommend for small businesses as a startup

I'm starting a print shop and needed customization. I choose this app because it had features I was looking for to use for my site. I tried another app but with 3 days left in the trial, I wasn't satisfied. There was an issue, probably because of the template I'm using, preventing the customize button to show. I received Jade through customer service and was blown away. She made a few attempts and it still wouldn't show. She submitted it to higher up and keep me in the loop of the time frame. Took maybe a full day, now I delete the other app and post my site. Again thank you Jade for a job well down. Great App and I definitely recommend for features and customer service!

Having explored all the applications available, I haven't found anything as complete as Lumise. Certainly, at the beginning, it's a bit difficult to get used to all the configurations and so on, but it turns out that behind it, there's a great team ready to help you with any issue, and that's what I really appreciate about them. In addition to their unapproachable quality of support, the app is superbly well designed with simplicity and mainly compatible with all devices, as we know most apps have a lot of bugs on most devices. Personally, I highly recommend Lumise to anyone who wants something very professional. Thank you very much Lumise!

Great app and great support from Jade! This is the most comprehensive design app which meets all our needs. The best is the support from Jade who helped me with my difficulties, making recommendations and also fixing exactly the issues i'm having. Definitely recommend this app.

Great app. Works great, nice customization features. The customer service is very good also. Friendly and to the point.

Great support with helping me set up my first product, Thanks for a wonderful app and helping me :-)

Thanks jade for assisting , loving the plug in so far . Thanks for the speedy response . recommended , easiest one ive used.

Best app ever. Jade from customer care is fire.
Thx again for all the support and patience. We are glad for this colab.

so awesome and excellent customer support. Sarah got me up and running. i recommend this app to any custom store

One of the best T-Shirt design Apps I've tried. They have a great support team that will proactively help you to set it all up with no fuzz. Special Thank you for Jade from their support team!

Thank you to Jade she helped me fixed the issues I was having with my store. I was having difficulties and she knew exactly how to fix it. Thank you! The app is great and I'm really happy, hope to see them bring more options in the future.

great app!!! ...........................................................................................

This app helped us with our print-on demand printing business. Very easy to set up and easy to use in our customer's end. 4 stars for the app ( because there are few things to improve) this 5 stars is for Jade!

I love this app. I tried using it a couple of years ago with Wordpress and I had a lot of trouble. Never reached out to support, just gave up. I recently tried it again and the online support agent, Jade offered assistance while I was using the app. She was able to help me understand why I had trouble before and helped me fix the issue. Now I fee confident that this app will work for us and our needs. I can't rave enough about the functionality of the app and their support.

I had good service I recommend I had a lot of help working the app. they helped with a lot of errors I recommend them

Lumise is a great app. Highly recommend. Jade from the support team was wonderful. She setup Lumise on my Shopify store and helped me with setting up the products and the customize button. Thank you so much Jade. I appreciate all the help you gave me.

ứng dụng tuyệt vời, tôi rấtt vui và hài lòng về sự giúp đỡ nhiệt tình từ đội ngũ hỗ trợ khách hàng, đặc biệt và bạn Jade

UPDATE 12/10/2020 - We have 3 major open issues and Lumise/Nitro Apps does not respond (Daniel or Jade). We can see they read our chat messages. We send them by email and through Shopify also. Customer service is worse than any other app. They are in Vietnam. We have a Philippines app and they respond in 4-10 minutes no matter what time it is there and they fix things right away. USA we cannot recommend this app. We would leave but we have put too much time into it at this point :/ _________________ Translate to Vietnamese: CẬP NHẬT 12/10/2020 - Chúng tôi gặp 3 vấn đề lớn đang mở và Ứng dụng Lumise / Nitro không phản hồi (Daniel hoặc Jade). Chúng tôi có thể thấy họ đọc tin nhắn trò chuyện của chúng tôi. Chúng tôi gửi chúng qua email và cả qua Shopify. Dịch vụ khách hàng kém hơn bất kỳ ứng dụng nào khác. Họ đang ở Việt Nam. Chúng tôi có một ứng dụng của Philippines và họ sẽ phản hồi trong 4-10 phút bất kể đó là thời gian nào và họ sẽ sửa chữa mọi thứ ngay lập tức. Hoa Kỳ, chúng tôi không thể giới thiệu ứng dụng này. Chúng tôi sẽ rời đi nhưng chúng tôi đã dành quá nhiều thời gian vào thời điểm này: /
____Positive: (1) Ease of Use for business and client. (2) Extended free trial so we can get set up. Needs improvement: (1) Jade and Daniel are in Vietnam (12 hour time difference) and have no USA support hours. It takes time to get answers. (2) When they need to look into it they say 'please wait' but do not follow up proactively. (3) The app does not take the product weight; we have calculated shipping and this makes us lose money. They say it is not possible technically because the checkout goes through the app. (4) Some of our fonts are cut off and we are waiting for a response that they have fixed it. (4) Need more set up documentation so not so many questions need to be asked.

I love the app...many features to use. Most of all the people at Lumise are always helpful. Helen and Jade have been great. Jade just setup all my Lumise products with a customize button only. Thank you Jade!!!!

This is a great app and i find it worked very well with my DIY website. Customer service is excellent and you get feed back within few minutes. Great app and great services.

The support offered by Lumise has been terrible. They'll take weeks to respond to a message and not even suggest a solution. You can't use this app if you pull shipping rates from products. You'll run into an error. The app "looks clean" but once you start using it you realize that it was built poorly and not usable.

Suburbia Style : Wanted to use app for a extra service for my clothing site.
The support is great Jade was quick i had a problem with doing the code and jade installed the code for me and the app is easy to use and setup app 5 stars support - 5 stars for the app.Support is Quick and Responsive. Definitely Recommend.
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New update 9/11/2020 Was going to close my store and so deleted the app then changed my mind as this app would be a great help for my business,so i re-installed and need help with the code,support was very responsive, hands up to Sarah as she responded quickly and it was all done in about 10 minutes, Support is over the top in response and top app 10/10 for support still definitely Recommend

Truly an amazing app, with incredible support that responds in a timely and helpful manner. Highly highly recommend this app to anyone focusing on personalized / customized products.

The app and Lumise support is great. I compered Lumise with other solutions on the market and it's the best. I use it for my print on demand store with apparel and defintly will use it for other projects.

Amazing customer service. It doesn't matter what time of the day, they're always very quick to respond. 12/10 customer service. Thank you!

Its really a good design tool,support is also good and it helps my business to give a new trendy look with good features and customer friendly options