Avis (173)

Note globale
4
Nombre d’avis par note
  • 84 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
27 avril 2021

If your store requires Fullfilment, look no further. ShipHero are truly Hero’s. From the account setup to my inventory warehousing and my first shipment to the client, all of it was a breeze. Bela had been amazing and I would definitely recommend their service and prices. Wishing all the new store owner’s Good Luck

PowerMe SNAP
États-Unis
Environ un mois d’utilisation de l’application
9 août 2021

This is an early review, as we've just completed the onboarding experience, but also with 7 orders shipped of varying complexity, it seems like a heck of a good start! Our company manufactures our own product and was disappointed (actually deeply frustrated) with amazon fulfillment solutions. ShipHero is a much simpler, more accessible, more professional solution. They're straightforward, helpful ...

Tempy.io
Canada
Environ un mois d’utilisation de l’application
ShipHero a répondu 19 août 2021

Here's to a great start! Thank you for letting us know how great the team has been shepherding you through the onboarding process. We look forward to celebrating even more ...

Modifié le 26 juin 2024

They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new ...

Lizard Doggo
Canada
Plus de 2 ans d’utilisation de l’application
ShipHero a répondu 5 septembre 2023

Hi Lizard Doggo Team!
We are deeply sorry for the multitude of issues you've faced, and we genuinely appreciate you bringing these concerns to our attention.
We acknowledge ...

28 juin 2023

Emotionally drained dealing with this company. I will keep it simple. Overcharging by MASSIVE amounts (incorrect ship weights, like 2-10x higher), lost and missing inventory, late shipments all the time, lots of lost packages never scanned.

Power of KANE
Canada
Environ un an d’utilisation de l’application
ShipHero a répondu 5 septembre 2023

Hi, Power of Kane Team!
We are truly sorry to hear about your frustrating experience with our company. Your feedback is invaluable, and we take your concerns seriously.
...

Modifié le 8 mars 2023

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up.

As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> ...

Crownned
États-Unis
Environ un an d’utilisation de l’application
ShipHero a répondu 7 avril 2022

Hello!
Thank you for taking a moment to leave us such a positive review. And thank you for giving Bel a shout-out! We're so glad that ShipHero is already helping your brand ...

15 juin 2020

I switched over to ShipHero because of reading all of the positive comments on here and it’s 110% TRUE! Their service is amazing. When I shipped out my bulk order, it checked into my fulfilment Account so quickly. Customer support is always there to help you in seconds with their chat box. My dashboard is so organized, I just love it! Thumbs up to the Team.

momZ Halo
Canada
26 jours d’utilisation de l’application
11 juin 2020

I just switched to ShipHero- so far things have been wonderful. If there is a snag, or I have any kind of question, support is just a chat box away (especially Bel, thanks for always helping so quickly)! The dashboard is straightforward and easy to understand, and so are the prices! Looking forward to doing business together.

Sleek Life Design LLC
États-Unis
26 jours d’utilisation de l’application
Modifié le 14 décembre 2022

Close to the worst out there. If you ship anything larger than a cubic foot, you are charged Dimensional Weight BUT ShipHero won't tell you what that cost is until after the items ships! There's no easy way to bill that cost to the customer, so customer-paid rates are unusable.

There is no real time shipping calculator at checkout and ShipHero only provides you a rate table for non-dimensional ...

GrowOya
États-Unis
Environ un an d’utilisation de l’application
ShipHero a répondu 15 décembre 2022

Hello Team GrowOya,
Thank you for your feedback. We appreciate your frustrations and our team is working with you to rectify the situation. The Client Support team has ...

9 juin 2020

So far so good! They have been very helpful and the platform works great! honestly the best one out there in my opinion.

Cyclone Pods
États-Unis
25 jours d’utilisation de l’application
23 août 2019

The absolute best, most patient customer service team ever! Fast, efficient, professional, and awesome!

SAM LEA COSMETICS
États-Unis
24 jours d’utilisation de l’application