리뷰 (173)

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2020년 12월 3일

The service has been incredible, their consultants have accompanied me until the last minute making sure that everything is in order and without setbacks, always going further. Thank you Mari F, Andrea, and Belen.

Elements Colombian Coffee
미국
앱 사용 기간 5개월
2021년 7월 8일

The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!

Dr Pen US
오스트레일리아
앱 사용 기간 5개월
2020년 9월 17일에 편집됨

ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again.

But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly.

The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well.

If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion.

Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.

Sheltercase
미국
앱 사용 기간 5개월
2020년 1월 29일에 편집됨

Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :)

My only request is that they ship out on weekends, but things work for my needs right now.

Gut Power Drinks
미국
앱 사용 기간 5개월
2020년 6월 5일

After checking quite a few fulfillment options we went with Shiphero and I couldn't be happier. Platform updates good with Shopify and they have been VERY helpful with every issue I have had and the details from my business. I would recommend 100%.
They also have very competitive prices if compared with other fulfilment centers.

Uncle Sam's Road
스페인
앱 사용 기간 4개월
2020년 10월 29일

Overall, I've been happy with Shiphero. I have had a few "bumps in the road" but Shiphero ultimately addressed the issues. I really like the automated fulfillment process not only through my direct Shopify store sales but also through ebay sales. From a customer service perspective, I've mostly been dealing with Clara who has been very helpful!

shopzimo
미국
앱 사용 기간 4개월
2020년 5월 29일

Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!

Shelter Fitness
미국
앱 사용 기간 4개월
2021년 6월 25일

The customer service is amazing! Always responsive, supportive and there to help with any question or need we have.

Dukkan
미국
앱 사용 기간 4개월
2023년 11월 28일

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Orta Fragrance
영국
앱 사용 기간 3개월
2022년 2월 4일

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

Prolific Pong
미국
앱 사용 기간 3개월
답글 ShipHero개 2022년 2월 4일

Hi there Prolific Pong,
We're so glad that you've found ShipHero to be easy to use and that it's helping you to run your eCommerce business more efficiently. We're very happy to work with clients like you and we look forward to more success in the future. Thanks!