LVK Logistics

Bel was super helpful! Helping me track packages, looking up orders, contacting the shippers...plus just so pleasant to work with. Fulfillment couldn't get easier... I was scared to start shipping my goods out of a warehouse but they really walk you through every step. The documentation is excellent, with videos and FAQs for every detail. They're really responsive too - anytime I have a question, the chat is there and the reps get to you pretty quickly. Pretty happy so far!
Updated: I've been working with Clara in the chat function and service has been excellent...it's so convenient to just chat with the reps and they are so prompt and friendly whenever there's an issue.

The APP has made my work much faster and easier. Thanks to the Team at ShipHero for helping me get going and setting up my store correctly. Russel you have been a tremendous help and I appreciate all you have done!

We have switched from Dropshipping from CH to a warehouse in the US with Shiphero. The transition went very smoothly and our orders are being delivered within 5days. Great support as well.
Would recommend!

After a few bumps getting ShipHero setup properly, Bela from support quickly helped us get the app up and running as we had hoped!
Bela's support has been phenomenal.
I would highly recommend ShipHero and for support and onboarding, you can't do much better than Bela.

From the moment you sign up with ShipHero until you begin shipping out your first orders, the onboarding process and store integration is seamless and the support staff is all very knowledgeable and friendly! Had a great experience so far and would recommend to anyone.

Bel at Shiphero Customer Service has been very helpful in quickly straightening out some of the shipping challenges related to the Holiday Season Crunch

Emotionally drained dealing with this company. I will keep it simple. Overcharging by MASSIVE amounts (incorrect ship weights, like 2-10x higher), lost and missing inventory, late shipments all the time, lots of lost packages never scanned.

Their customer support is amazing and acts very fast to help you fixing any issue. I love their services.

I have been using the services of ShipHero Fulfilment for the last month, and have had nothing short of an amazing experience so far. The app plugin with my store is seamless, and everything is automated which makes my job much easier! The team at ShipHero are also extremely helpful and diligent, always getting back to my queries very quickly and making sure that I am being looked after. I would recommend ShipHero Fulfilment to anyone who is looking for this type of fulfilment service!

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up.

As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> absolutely nothing ships out on time -> and they literally do the opposite of everything single thing you tell them to do -> your customers start to notice the drastic change -> your business is impacted in a negative way ->and you almost lose everything that you've worked so hard to build -> that's what it's like working with ShipHero.

Reasons Why NOT to hire ShipHero:

Reason #1
Black Friday orders shipped out 4 weeks after orders were placed. Basically, Black Friday orders didn't ship until the day before Christmas.

Reason #2
You don't have a dedicated account rep if something goes wrong. There's no one you can directly speak with. Only customer service reps who are stationed in South America and don't have feet on the ground at the actual warehouse.

Reason #3
You are solely responsible for lost items, items not delivered, items stolen, items that get lost in transit leaving SH, when SH makes errors in shipping, no scans ect.

If your item ships - and it it not delivered to your customer - YOU have to pay this - there is no filling a claim or SH reimbursing you.

Reason #5
SH makes it basically impossible to remove your inventory from their warehouses. Mostly due their policy of, "load balancing". Basically, SH forces your inventory to be shipped to several other warehouse. This could potential increase the chances for lost inventory and it can also cause delays in shipping. You have NO option to opt. out of this. Also, they don't mention this in the initial onboarding call.

How Load balancing negatively effects your brand/ business:

So, basically SH forces you to allocated your inventory to multiple warehouse all over the US which forces them to ship orders from different warehouses. Its all good until SH takes it upon themselves to, "SPLIT SHIP" your orders. Meaning customers will place 1 order, but receive 5 different shipments from the warehouse at different times through out the month - which leave a very confusing shopping experience for the customer. Some customers feel like they are being scammed, some feel like you forgot to ship the rest of their order. SH takes it upon themselves to make this decision for your brand - you don't realize that it's happening until tons of customers are emailing you their concerns.

If you refuse to load balance and only keep your inventory at 1 warehouse location - they will up charge you 5% per order.

Reason #7

It's impossible to remove inventory once they've shipped all your inventory all over the US.

I've been trying to remove my inventory from SH for about 1 month now, and I'm constantly going back and forth with CS reps and getting no where. Today is March 1st, and SH has yet to release my inventory.

Inventory Update:

After 3 weeks of going back and forth with CS via email ( literally like 100 emails ) - SH has informed me the that have in fact mistakenly thrown part of my inventory in their dumpster, smh - I can't make this stuff up.

So anyways, above is a small preview of what to expect when you hire ShipHero.