Avaliações (172)

Classificação geral
4
Número por nível de avaliação
  • 84% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
Data de edição: 23 de julho de 2021

First onboarding experience with Shiphero was great thanks to Belen.
She was really friendly, patient, helpful and polite.
The first person i spoke to wasn't great cos it seemed like she was always in a rush, barely had time to talk during google meets, and couldn't explain slowly or clearly.
So I recommend Belen who is awesome. price is ok too for USA shipping. App / site is also user friendly.

Ageless Beauty Global
Singapura
6 meses usando o app
21 de dezembro de 2021

Clara from Ship Hero is super helpful. She has been quick to respond and always walks me through exactly how to fix my issues.

SWTpants
Estados Unidos
6 meses usando o app
ShipHero deixou uma resposta 23 de dezembro de 2021

Hello SWTpants,
Thank you so much for giving Clara a shout-out and for giving ShipHero such a positive review! We really appreciate that! And we're so glad that Clara has been a rockstar. We agree - she's pretty great! Thanks again.

22 de setembro de 2021

We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.

Dannijo
Estados Unidos
6 meses usando o app
ShipHero deixou uma resposta 14 de outubro de 2021

Hello!
Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!

15 de maio de 2020

So far we are very happy with ShipHero . they have Amazing support and have helped me alot with anything i had concern about . the most important thing is that they keep their promises ! . Thank you !

The Olympic
Malásia
6 meses usando o app
30 de julho de 2019

This app and company is awesome! I've outsourced all my fulfillment to ShipHero, and they are quick, professional, have great customer service, and they are really helping me scale my ecomm business!

Maker Goods
Estados Unidos
5 meses usando o app
Data de edição: 15 de setembro de 2021

Shiphero. Always go above and beyond my expectations. They are extremely professional, helpful ,available. No shipment ever delayed. No communication ever delayed. Clara, Silvana, Carena, Mario, Andrea. Kudos to everyone.

Cognisprings
Estados Unidos
5 meses usando o app
ShipHero deixou uma resposta 14 de outubro de 2021

Hello Cognisprings,

Thank you for the 5-star review. Our goal is always to exceed your expectations and it's good to hear that we're fulfilling that mission. We'd also like to thank you for calling out some of our heroes! Our team is pretty awesome and we're so glad that clients can see it too!

3 de dezembro de 2020

The service has been incredible, their consultants have accompanied me until the last minute making sure that everything is in order and without setbacks, always going further. Thank you Mari F, Andrea, and Belen.

Elements Colombian Coffee
Estados Unidos
5 meses usando o app
8 de julho de 2021

The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!

Dr Pen US
Austrália
5 meses usando o app
Data de edição: 17 de setembro de 2020

ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again.

But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly.

The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well.

If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion.

Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.

Sheltercase
Estados Unidos
5 meses usando o app
Data de edição: 29 de janeiro de 2020

Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :)

My only request is that they ship out on weekends, but things work for my needs right now.

Gut Power Drinks
Estados Unidos
5 meses usando o app