Avaliações (173)

Classificação geral
4
Número por nível de avaliação
  • 84% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
23 de setembro de 2021

I'm so happy we chose to partner with Shiphero for our fulfillment needs. They are always responsive and very quick to address any last minute requests or updates to orders. They have been fantastic!

Tazzy Candy
Estados Unidos
3 meses usando o app
ShipHero deixou uma resposta 14 de outubro de 2021

Hi Tazzy Candy,
Thank you for your review and for letting us know that we're hitting our marks as your fulfillment partner. We strive to answer questions quickly and to be as responsive as possible, so we're excited to know we've been living our our mission. Thank you for being a ShipHero client!

27 de agosto de 2021

Ship Hero won my business on two things: 1. Simple flat rate pricing. 2. Great communication: pre-sales, onboarding, support.

Golden Essential Foods
Estados Unidos
2 meses usando o app
ShipHero deixou uma resposta 14 de outubro de 2021

Hello Golden Essential Foods!
Wow - thanks so much for the 5-star review! These two things you mentioned - simple flat rate pricing and great communication - are two of the most important aspects of our business! It's good to know we're getting it right. We look forward to working with you!

3 de agosto de 2023

Charged $1,000 for a 'tech' fee even though we weren't using the service. And not willing to refund it

BOLD Shave
Reino Unido
Quase 3 anos usando o app
ShipHero deixou uma resposta 5 de setembro de 2023

Hi Bold Shave Team,
We're truly sorry about the billing issue you've experienced – we understand your frustration. We'd like to investigate and ensure fair billing.
Please reach out to us at fulfillment@shiphero.com, and we'll promptly assist you.
At ShipHero, we prioritize transparent billing and take such concerns seriously. Your satisfaction is important, and we're committed to resolving this matter to your contentment.

7 de janeiro de 2022

ShipHero may have good intentions but it just can't keep up with number of customers it's taken on. As a result my orders go out 2-3 days late, and even that is only after I push them daily to get them out. My Amazon account has already been suspended once and is on its way to being suspended again. I'm now in the process of moving my stock out of ShipHero. If getting orders out on time is important to your business, do yourself a favour and stay away.

Good Aussie Stuff
Austrália
Quase 3 anos usando o app
ShipHero deixou uma resposta 20 de janeiro de 2022

Hello Good Aussie Stuff,
We appreciate that you’ve taken the time to leave a review regarding ShipHero. We have passed along your feedback to our Fulfillment Team, and we want to thank you for your willingness to share your feedback with us. If you would like to further this conversation via our Client Support Team, please reach out to them so we can work toward a solution or email us at hello@shiphero.com.

Data de edição: 27 de agosto de 2022

There are some much better provider out there than Shiphero, so search elsewhere.
They were good at first...but after a few months it was a total disaster:
- Constant system bugs and errors
- Inventory not synched with Shopify, numbers are pretty much always off
- Massive shipping delays on holiday seasons with damaged reputation.
- Shipping costs going up continuously and without communicating to customers (as always)
- They charge you after 6 months for services never communicated before (or authorized)
- Customer support ineffective, won't solve your issues
- No communications whatsoever to their customers (Load balancing, they just do it without asking for permission)
If you are serious about e-commerce you should not work with Shiphero.

Ukiyo Lifestyle
Estados Unidos
Quase 3 anos usando o app
3 de dezembro de 2020

ShipHero is great! Very straightforward to connect with your shopify store and they have amazing customer service that is very responsive! I would highly recommend ShipHero!

White Pebble
Reino Unido
2 meses usando o app
11 de janeiro de 2021

The staff is prompt and helpful. I had a very pleasant onboarding experience with Marina. I think her professionalism & remarkable customer service abilities will take her very far. Looking forward to start shipping with ShipHero!

Posture Pal
Estados Unidos
2 meses usando o app
20 de agosto de 2020

Using shiphero as a USA 3PL has been a great experience for the following reasons:

- easy to use dashboard, simple to schedule incoming inventory in a 100% self serve way

- A++ support, both in response speed and helpful attitude. Both Clara & Andrea having been a joy to interact with

- competitive pricing. Pretty much no fixed fees, you pay for what you ship. Great for lean opeations

- shipping speed is as advertised. my average in 3-4 days domestic US. Great tracking too. Totally eliminates customer complaints

Only thing I would say is when you are doing your calculations for shipping expenses for your product, use zone 4 or 5 as your average cost to ship, for a more accurate projection.

-alex

Touchless
Canadá
Aproximadamente 2 meses usando o app
Data de edição: 1 de outubro de 2020

The fulfillment has been great, and they have great customer support that is always willing to help! They have honestly saved me so much time, and I love that the app is so easy to use. I can definitely say ShipHero has increased the quality of my business.

Studio Lights
Estados Unidos
Aproximadamente 2 meses usando o app
26 de novembro de 2019

Hi guys i just want you to know that shiphero offers a real solution in fulfillment. They make all clear since the begining and they support you if you have any question. I want to thank to Andrea and Russel of shiphero they have been so pleasent and dedicated to the work.
I really recommend ShipHero their app is so nice and ux friendly, all processes are very clear and support is very helpfull.

KagamiStore
China
Aproximadamente 2 meses usando o app