LVK Logistics

Charged $1,000 for a 'tech' fee even though we weren't using the service. And not willing to refund it

ShipHero may have good intentions but it just can't keep up with number of customers it's taken on. As a result my orders go out 2-3 days late, and even that is only after I push them daily to get them out. My Amazon account has already been suspended once and is on its way to being suspended again. I'm now in the process of moving my stock out of ShipHero. If getting orders out on time is important to your business, do yourself a favour and stay away.

Just started using these guys and I just can't believe I wasted so much effort for many years before making the switch. Fantastic customer service and I am not surprised they have such excellent feedback. Wish they had a fulfilment centre in EU so I don't have to use anyone else!

I cant recommend Ship Hero highly enough! Belen Giglio specifically is my hero! Belen and the team have been excellent in helping me organize the fulfillment side of my granola business. The tech is seamless and everything has gone to plan with this extremely dedicated and responsive team. very well done!

There are some much better provider out there than Shiphero, so search elsewhere.
They were good at first...but after a few months it was a total disaster:
- Constant system bugs and errors
- Inventory not synched with Shopify, numbers are pretty much always off
- Massive shipping delays on holiday seasons with damaged reputation.
- Shipping costs going up continuously and without communicating to customers (as always)
- They charge you after 6 months for services never communicated before (or authorized)
- Customer support ineffective, won't solve your issues
- No communications whatsoever to their customers (Load balancing, they just do it without asking for permission)
If you are serious about e-commerce you should not work with Shiphero.

Clara, Bel, and Bella are a blessing. Using a shipment fulfillment center is certainly better than self-fulfillment but it also has its headaches. Which is what makes Clara, Bel, and Bella a tremendous asset. Where there is an issue they jump right on it. Compared to ShipBob where they open a ticket or tell you to just look at the knowledge base articles. It's refreshing to have actual people putting in the effort. So thank you.

Dream come true!! If you're a small business that doesn't want to fulfill your own orders, this is the perfect company for you. Very easy to set up. Customer support is amazing and very responsive. I researched several fulfillment companies and Shiphero was the best in terms of service and pricing by far for small businesses and start ups.

We've worked with ShipHero for over 2 years and had a great experience for the first 1-1.5 years. Over the past 6 months things have gone downhill FAST. Reading the other recent reviews, it's clear we are not the only ones having these issues. Impossible to reach support (no more chat feature or phone number), orders taking weeks to ship out, losing our inventory (currently almost 1,000 units of our inventory is unaccounted for and they have no idea where it is, it has been over a month since this issue started and still no resolution), using bizarre unknown shipping carriers, our "account manager" never responds to emails, and so much more. We're a small company and they've forced us to split our inventory into 4 different locations due to "load balancing" which is causing tons of split shipments and delays, it doesn't make any sense for a company of our size to be split into this many warehouses. Also potential damage/loss due to our inventory being in transit much more than necessary. Most recently we needed a special project performed, their special project coordinator confirmed they could do it in early November and said they started working on it, then over 6 weeks later told us they can't do it and are refusing to do it. We offered to hire someone to go in and do it, but they said the only option is to ship it out to a third party, then ship it back. Which is not realistic as there is no third party who can do this besides another fulfillment company. This is something we need done in order to continue doing business, so we're now being forced to look at other fulfillment options (so far we've found 5 that are all willing to do the project for us). Shiphero does not care and clearly does not value us as a long term client whatsoever. It's just super unfortunate since everything was so smooth for that first year and now it's destroying our business. We're getting countless customer complaints daily due to the shipping delays and split shipments, and it's been extremely damaging to our business. Stay FAR AWAY if you are a small business looking for a reliable fulfillment partner.

They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software.

Edit: So with the issues above, why four stars? Aside from the no-first-scan issues, a resolution was found eventually. The prices are good if you can weather the $500 a month, and the support is good to - although I do find it underhanded for the company to have their individual support agents request for reviews - as though you're reviewing the agent and not the whole platform.

Really am very pleased with Easy Fulfillment (ShipHero), the onboarding calls were to the point and helpful, getting stock on to their shelves a breeze, and their packing and shipping has been great with my customers being very pleased with the delivery times. All very important when I'm based in the UK and looking to grow my business in the US. I've been using ShipHero for a couple of months now, and when needed, customer services are super helpful, with a chat facility and friendly people on the other end. Special thanks to Mario, Bel and Bela.