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This is my first company that I work with.
Honestly, the first time I got to work with them I was surprised how professional they were!
Thanks to Clara she has helped me to fix some issues with Amazon. Of course there are many other representatives who were helping me along with the set up. I don't remember all their names but the whole team and company itself is great to work.
Hi Sparkle Bulb,
We're so glad that the ShipHero team has been so awesome to work with. We are looking forward to continuing to work with you and your company. And thanks for taking the time to leave us such a great review!
ShipHero Fulfillment completely changed the way my business runs. After doing self-fulfillment for the last 7 years, we've outsourced everything inventory/shipping related to SHF and it's been a dream. • No more handling inventory
• No more lease
• No more hiring and HR
• No more waiting for the mailman
• No last minute trips to the post office SHF takes care of all of it and is actually saving us money compared to doing it in-house. Their customer care team was outstanding. It's like I've added another RAM stick to my brain now that I don't need to think about shipping and inventory. Wish I'd done it sooner.
Hello SpyGuy! (Cool name by the way, definitely worthy of a superhero)
We're so glad that switching to ShipHero Fulfillment has eased your mind, made your life easier and given your business a new lease on life. Thank you for the review and for letting us work with you and your team to help you succeed!
Marina has been amazing when helping us to onboard the fulfillment service! We had a slightly complicated setup in terms of SKUs and packaging of orders. She patiently finds the best solution for us, pulling in other colleagues to help when needed, just to ensure everything goes well for us. I'm grateful for her help and I'm excited to fulfill our orders via ShipHero! Thanks to Danielle and Julia as well for the help along the way! You guys are amazing!
ShipHero have simplified our fulfillment process. Their seamless solution has eliminated the vast majority of shipping issues and their Customer Success team is responsive and collaborative in solving problems.
They have the best customer service. They respond usually within minutes, and they are always accurate and professional. I’ve had them for a month not on single complaint. Place I can trust with your inventory and customer fulfillment for sure. I give them 5
Thank you so much Bela for sorting our my inventory syncing problem! I am so happy I chose ShipHero. I was having trouble getting any replies from other fulfilment companies but ShipHero is always ready on chat to solve any of your problems!
If you're looking for a fulfillment provider for your store, I'd look no further and start using ShipHero. We almost went with another provider, but at the last minute we found BBB reviews for that provider to be ... frightening to say the least. Scrambling we checked a bunch of other providers and all had large intake costs and variable pricing on shipping rates based on zones. ShipHero is amazing on both of those accounts. You get flat rates for all of the US - no zones!!! It's so important because you can actually plan your costs. You can also send your product across the US for the same rate. Having that option was unbelievable, but ShipHero really does it. As an example, you can offer free 2 day shipping anywhere in the US. This means you don’t have to focus marketing on one area. Your online store can truly be online! The no intake fee is also amazing. ShipHero knows how to help small businesses by making it easy to startup without being nickel and dimed. You send your inventory in and only pay for storage and shipping.
Storage is another area that shines. Their fee for storage is very very reasonable. Other services charge much higher rates. In addition to all of that, the customer service is great. They respond very quickly and resolve your issues. The onboarding process was also very helpful. You'll get your questions answered and you'll be shipping in no time. Actually, you won't have to ship anything; they'll ship for you, which is incredible. Like I said in the beginning of this review, you should stop your search for a fulfillment provider and go with ShipHero. If you still want to search, then you need to compare everything against ShipHero because ShipHero will beat other fulfillment services in every area.
Hello Canopy Coffee,
It's always been important to ShipHero that our onboarding and client support teams are top notch. We want your experience as a client to always be a good one, and we spend time training up our teams to make them the type of people you can rave about!
And we're glad you found us, too! It can be scary to trust a third-party to handle such a large part of your business and ShipHero Fulfillment knows how important it is for us to get it right. It's great to hear that we have gotten it right, so far, for Canopy Coffee. We will continue to strive to be amazing and worthy of such a 5-star review! Thank you.
I am very happy with ShipHero. It's an excellent service - customer service and onboarding have been superb. Pricing is also very competitive. Highly recommend.
Hi there - thanks so much for letting us know that ShipHero has been working for you! We're happy you're here and we look forward to even more success together.
If you're on Shopify, ShipHero is who you should be outsourcing to.
Software is great. Sending products in easy. Billing is clear. Orders ship promptly.
A++
Overall great app. The customer service representatives go out of their way to assist you with any issues and the dashboard is very user-friendly. I had one poor experience with a slow customer service response. I complained about the issue and the team responded quickly (specifically Danielle), and resolved it almost immediately. I look forward to working with Shiphero as my fulfillment service. Bel is always very helpful as well!