LVK Logistics

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

I used this Shiphero app for fulfilling our orders in US. Since i am new to Shopify i got so many questions to be answered for fulfillment part, So i would ask the customer service right away at shiphero dashboard. Their customer service is excellent especially BELA who is very kind, friendly she will answer all of the questions patiently...... I once got into the trouble of shipment issue of inputting wrong address due to my supplier mistake ...i directly contacted customer service team -Clara she helped me contacting FEDEX support team in resolving this issue. I would like to take this opportunity to thank Bela and Clara for this ... It is very pleasure to work with you guys. Would recommend others to try Shiphero for fulfillment.

Where to start....As a small business owner, I am usually reluctant to resort to public platforms for expressing disappointment. However, after an unending barrage of challenges with ShipHero, I feel compelled to share our experience, and hopefully save others from similar frustration.

Our ordeal began with a constant need to contact customer support, approximately 2-3 times a week due to recurring issues.

Their sluggish response rate is only exacerbated by their knack for providing ambiguous, often irrelevant replies that don't resolve the issue. This futile correspondence cycle has become the norm rather than the exception and ends up taking up the majority of our time.

But beyond their poor service is their blatant disregard for our inventory. Moving it without notifying us and as a result losing it. Despite us providing ample evidence that they are responsible, ShipHero has consistently failed to reimburse us for numerous lost items, resulting in protracted discussions that remain unresolved.

Shipping prices quoted by ShipHero are frankly outrageous. We were initially led to believe that these charges were an unfortunate repercussion of the ongoing pandemic and subsequent carrier rate hikes.

However, our experience suggests otherwise. For "Special Projects", which involve larger shipments, we were continually subjected to inflated quotes, with reassurances that they offer the best market rates.

On a recent occasion, when I arranged FedEx pick-up independently, the cost was a staggering 60% less than ShipHero's quote. This overcharging under the pretense of carrier rates is not only dishonest but reprehensible.

The latest blow from ShipHero has been an unanticipated, ongoing monthly "tech fee" of $500, imposed on smaller companies like ours. It was announced in an email (buried under bullet point 4) less than a month before they charged us. Coupled with the ultimatum of 'like it or leave', it's a clear indicator of their scant regard for client welfare and survival.

Their customer service can best be described as dismal, with an apparent penchant for crafting rules on-the-go, fair warning or consideration for their clients.
The abundance of one-star reviews is a testament to a steady downward trajectory, further cementing their untrustworthiness.

Regrettably, we are tethered to ShipHero due to our extensive automations and existing stock. However, for those seeking a reliable 3PL partner, I would URGE you to look elsewhere!
The tarnish on ShipHero's reputation is not without reason, and their service has proven to be more of a liability than an asset.

ShipHero needs to take note of these experiences and implement drastic changes, lest they continue to hemorrhage their clientele and reputation.

I absolutely love using this fulfillment center, they work with stores that are just starting with 0 orders and their customer service is awesome! I love how helpful they are! I would definitely recommend them!

Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!

The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the good work.

After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system.
I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary technology to improve order accuracy, shipping speed, and cost visibility."
Being unable to afford that fee, we reached out to them and told them we would no longer be sending inventory to them and we would like to slowly phase out our inventory so that we can close our account with them but in the meantime can they please waive that fee. And they refused! They said we have 60 days to get rid of every last item we have there or we will be charged this outrageous fee. This is the most unethical, despicable business behavior I have ever witnessed.
We've been a loyal customer of theirs for years now and this is how they treat us!

Additionally, recently there have been many extremely late orders that have literally sat for weeks without moving. Every time we reached out to them we got a vague response like "we're working on it". This is why they're collecting $500 per month from all the small businesses who had the misfortune to send them inventory so that they can hire more team to improve their subpar performance.

Stay far away from this company.

Incredible onboarding experience. Our team had a lot of edge cases to solve for and the ShipHero sales and onboarding team were fantastic to work with. Very very responsive and comprehensive. They were reaching out to me with solutions to things on my to do list, before I could get to them. Looking forward to continuing to work with them!

Terrible service. Orders will go unfulfilled and you need to create a case to get them packed. That's what tech you get with a "$500 tech fee."