Recensioner (173)

Helhetsomdöme
4
Antal per omdömesnivå
  • 84 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
28 november 2023

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Orta Fragrance
Storbritannien
3 månader användning av appen
4 februari 2022

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

Prolific Pong
USA
3 månader användning av appen
ShipHero svarade 4 februari 2022

Hi there Prolific Pong,
We're so glad that you've found ShipHero to be easy to use and that it's helping you to run your eCommerce business more efficiently. We're very happy ...

1 september 2020

I used this Shiphero app for fulfilling our orders in US. Since i am new to Shopify i got so many questions to be answered for fulfillment part, So i would ask the customer service right away at shiphero dashboard. Their customer service is excellent especially BELA who is very kind, friendly she will answer all of the questions patiently...... I once got into the trouble of shipment issue of ...

Magnetite Power
Indien
3 månader användning av appen
Redigerat 3 juli 2023

Where to start....As a small business owner, I am usually reluctant to resort to public platforms for expressing disappointment. However, after an unending barrage of challenges with ShipHero, I feel compelled to share our experience, and hopefully save others from similar frustration.

Our ordeal began with a constant need to contact customer support, approximately 2-3 times a week due to ...

alfie & gem
Nya Zeeland
Nästan 4 år användning av appen
ShipHero svarade 5 september 2023

Hi Alfie & Gem!
Thank you for taking the time to share your detailed feedback with us. We're genuinely sorry to hear about the challenges you've faced, and we deeply regret ...

24 oktober 2020

I absolutely love using this fulfillment center, they work with stores that are just starting with 0 orders and their customer service is awesome! I love how helpful they are! I would definitely recommend them!

Ultimate Microfiber
USA
3 månader användning av appen
26 januari 2022

Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!

Essential Stacks
USA
3 månader användning av appen
ShipHero svarade 4 februari 2022

Hello Essential Stacks!
Thank you so much for giving ShipHero and our founder, Aaron, such an amazing shout-out! We're so glad that your experience has been positive and ...

18 maj 2022

The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the ...

LikeItOnTop
Storbritannien
3 månader användning av appen
ShipHero svarade 19 maj 2022

Hello there!
Thank you so much for taking the time to leave us a review! We're so happy that things have been running smoothly and that ShipHero is meeting and exceeding your ...

22 juni 2023

After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system.
I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary ...

Todays Fans
USA
Mer än 3 år användning av appen
ShipHero svarade 5 september 2023

Hi, Todays Fans Team!
We sincerely apologize for the distressing experience you've had with our company, and we deeply regret any frustration this has caused.
Your feedback ...

1 februari 2022

Incredible onboarding experience. Our team had a lot of edge cases to solve for and the ShipHero sales and onboarding team were fantastic to work with. Very very responsive and comprehensive. They were reaching out to me with solutions to things on my to do list, before I could get to them. Looking forward to continuing to work with them!

Flowtag
USA
3 månader användning av appen
ShipHero svarade 4 februari 2022

Hello Flowtag,
Thanks a lot for taking the time to leave us a review and letting us know that our sales and onboarding teams are awesome! We absolutely agree. We're also glad ...

Redigerat 21 augusti 2023

Terrible service. Orders will go unfulfilled and you need to create a case to get them packed. That's what tech you get with a "$500 tech fee."

Holy Santo
USA
Mer än 3 år användning av appen