LVK Logistics

Overall, I've been happy with Shiphero. I have had a few "bumps in the road" but Shiphero ultimately addressed the issues. I really like the automated fulfillment process not only through my direct Shopify store sales but also through ebay sales. From a customer service perspective, I've mostly been dealing with Clara who has been very helpful!

Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!

The customer service is amazing! Always responsive, supportive and there to help with any question or need we have.

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

I used this Shiphero app for fulfilling our orders in US. Since i am new to Shopify i got so many questions to be answered for fulfillment part, So i would ask the customer service right away at shiphero dashboard. Their customer service is excellent especially BELA who is very kind, friendly she will answer all of the questions patiently...... I once got into the trouble of shipment issue of inputting wrong address due to my supplier mistake ...i directly contacted customer service team -Clara she helped me contacting FEDEX support team in resolving this issue. I would like to take this opportunity to thank Bela and Clara for this ... It is very pleasure to work with you guys. Would recommend others to try Shiphero for fulfillment.

Hired ShipHero to help with pre-orders. It takes a lot to get me to the point of writing a bad review, but...wow. They've been having "some delays at the warehouse" and my orders have not been shipped out in over two weeks. In addition to that they don't have a live support system, so every thing you ask them has to go through a ticket system which if they respond at all takes about 48 hours on average to receive a response and it involves no resolution but rather "we'll look into this and get back to you." I asked to have my inventory back and they told me they have sent it to different warehouses across the country and it will take up to 30 days to get it back to me! It is September 20th to day and I still have customers that are waiting for their order since AUGUST 26th. On top of that, while holding my inventory hostage they are charging me "storage fees." They also, without my agreement, sent my inventory to different locations so if an order contained something they have in PA and something they have in LV, they sent it from two different locations and charged me twice for the same order that would have cost 1/2 the amount. The staff is incompetent, disorganized, unresponsive, and I have no idea how in the world this company is operating at all. The worst experience I have ever had working with a service based company. Stay far, far away.

I absolutely love using this fulfillment center, they work with stores that are just starting with 0 orders and their customer service is awesome! I love how helpful they are! I would definitely recommend them!

Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!

The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the good work.

Incredible onboarding experience. Our team had a lot of edge cases to solve for and the ShipHero sales and onboarding team were fantastic to work with. Very very responsive and comprehensive. They were reaching out to me with solutions to things on my to do list, before I could get to them. Looking forward to continuing to work with them!