LVK Logistics

DO NOT SHIP WITH SHIPHERO ' LVK if you need customers to be able to return an order, and I would say most business need this ability.
Our experience has been shocking from a 'professional and business' perspective.
Just as Christmas shopping started they shut down return lables (at the end of Oct) with NO notifcation to their customers. Our team was making the requests as normal with no reply for weeks and only when we hit the roof did we finally have someone tell us they will no longer offer returns. We had NO time to pivot at all.
They have NO solution for return to sender packages - we ship out $300 - $1500 orders and if they need to be rts they literally go to some random place in Blaine WA where they disappear. We have $1000.00 of packages that the staff has just kept and never reshipped to the LVK warehouse they originated from or back to the customer and LVK has been 'working on it' for over a year.
They won't help change delivery address' when an error has been made but ship so the customer can't make changes themselves. They charge high prices for signature but then don't get them. We even were set to start shipping from another warehouse at the start of Jan for a new line and they told us last minute they don't have space BUT when I sent an email under another business name they told me they had space and set up could be done in days. I have set up a new warehouse with a smaller family run shipping company and we will stop using this shipper the moment we are sold out of items. They really don't care about your customers or you. Our experience has been with Soledad - be leary of these glowing reviews - they all look suspicious

They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software.

Edit: So with the issues above, why four stars? Aside from the no-first-scan issues, a resolution was found eventually. The prices are good if you can weather the $500 a month, and the support is good to - although I do find it underhanded for the company to have their individual support agents request for reviews - as though you're reviewing the agent and not the whole platform.

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis