LVK Logistics

LVK Logistics

Priser
Gratis att installera. Ytterligare avgifter kan tillkomma.
Betyg
4,0 (172)
Utvecklare
ShipHero

LVK Logistics offers full-service, bespoke eCommerce fulfillment for direct-to-consumer brands.

LVK Logistics offers a high-touch fulfillment solution for eCommerce brands with unique needs. Our service handles everything from inventory receipt to picking, packing, and shipping, ensuring every detail is managed with precision. With advanced logistics technology and personalized white-glove service, we craft exceptional experiences tailored to your brand. Download our app to streamline your business operations with a solution that combines innovation and dedication.

LVK Logistics offers a high-touch fulfillment solution for eCommerce brands with unique needs. Our service handles everything from inventory receipt to picking, packing, and shipping, ensuring every detail is managed with precision. With advanced logistics technology and personalized white-glove service, we craft exceptional experiences tailored to your brand. Download our app to streamline your business operations with a solution that combines innovation and dedication. mer
  • Built for sales, viral surges, and Peak Season. We know volume.
  • Custom meticulous packing to enhance your branded unboxing experience.
  • Load Balancing: We manage your inventory across our 7 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

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Visa översättning

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

Priser

Externa avgifter kan debiteras av ShipHero separat från din Shopify-faktura. Mer information

Free

Gratis att installera

We charge a single rate on shipped orders, and storage you use for your products.

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Visa översättning

Alla avgifter debiteras i USD.

Recensioner (172)

Helhetsomdöme
4
Antal per omdömesnivå
  • 84 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
3 oktober 2024

Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel.

I would highly recommend you steer clear if you are a small volume business. Heck, I would recommend any business to steer clear after what they did to my business. Truly horrible!

fretboardgeek
USA
Mer än 3 år användning av appen
22 mars 2024

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.

Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Redge Fit
USA
Nästan 2 år användning av appen
28 mars 2024

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

wunderkids
Kanada
Nästan 2 år användning av appen
12 mars 2024

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions.

In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

Babybee Canada
Kanada
Nästan 2 år användning av appen
29 februari 2024

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.

I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response.

The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients.

I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self!

Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.

Dup Fitness
USA
Ungefär 2 år användning av appen
ShipHero svarade 11 mars 2024

Hi Dup Fitness Team,

We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe that any charges were incorrect, please contact us at fulfillment@shiphero.com, and we will thoroughly review the details and reach out to you.

Regarding the tech fee, we apologize for any inconvenience caused.
We did notify each client prior to implementing this fee to maintain the speed, safety, and stability of our system and service. Our Customer Success Team is available to help you find the best plan for your business and optimize your shipping setup to support your growth.

We regret any communication issues you experienced with our support team and the challenges faced during the cancellation process. Your feedback is valuable to us, and we will use it to improve our service and ensure better experiences for all our clients.

Thank you for your understanding.

Support

Support på appen tillhandahålls av ShipHero.

Eller besök deras supportportal

Resurser

Den här utvecklaren erbjuder inte direkt support på Svenska.

Utvecklare

ShipHero

PO Box 307, Garnerville, NY, 10923, US

Lansering

23 juli 2019

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