配图图库
LVK Logistics 为直销品牌提供全方位、定制化的电子商务履行服务。
LVK Logistics 为具有独特需求的电子商务品牌提供高接触履行解决方案。我们的服务涵盖从库存接收到拣货、包装和发货的所有环节,确保每个细节都得到精确管理。凭借先进的物流技术和个性化的白手套服务,我们为您的品牌打造卓越的体验。下载我们的应用程序,以创新和奉献精神结合的解决方案简化您的业务运营。
- 为销售、病毒式激增和高峰季节而建。我们了解大批量。
- 定制细致的包装,提升您的品牌开箱体验。
- 负载均衡:我们在北美的7个地点管理您的库存。
- 库存管理与报告:自信地补充库存。
- 可见性:通过PostHero和ParcelView实现发货前后可见性。
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品:
Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns类别
所有功能
标签和包装
- 地址验证
- 运输规则
- 配送日期
- 订单同步
- 承运商选择
- 运费
管理货件
- 订单同步
- 实时跟踪
- 品牌化跟踪页面
- 电子邮件通知
- 订单更新
- 运输分析
订单管理
- 发货
库存管理
- 分析
标签和包装
管理货件
订单管理
库存管理
评论 (172)
Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel.
I would highly recommend you steer clear if you are a small volume business. Heck, I would recommend any business to steer clear after what they did to my business. Truly horrible!
I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.
Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!
EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis
The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions.
In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!
My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.
I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response.
The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients.
I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self!
Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.
Hi Dup Fitness Team,
We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe that any charges were incorrect, please contact us at fulfillment@shiphero.com, and we will thoroughly review the details and reach out to you.
Regarding the tech fee, we apologize for any inconvenience caused.
We did notify each client prior to implementing this fee to maintain the speed, safety, and stability of our system and service. Our Customer Success Team is available to help you find the best plan for your business and optimize your shipping setup to support your growth.
We regret any communication issues you experienced with our support team and the challenges faced during the cancellation process. Your feedback is valuable to us, and we will use it to improve our service and ensure better experiences for all our clients.
Thank you for your understanding.
支持
ShipHero 可以回答您关于 LVK Logistics 的任何问题。