LVK Logistics

LVK Logistics

定價
免費安裝。 可能需支付額外費用。
評分
4.0 (172)
開發者
ShipHero

LVK Logistics offers full-service, bespoke eCommerce fulfillment for direct-to-consumer brands.

LVK Logistics offers a high-touch fulfillment solution for eCommerce brands with unique needs. Our service handles everything from inventory receipt to picking, packing, and shipping, ensuring every detail is managed with precision. With advanced logistics technology and personalized white-glove service, we craft exceptional experiences tailored to your brand. Download our app to streamline your business operations with a solution that combines innovation and dedication.

LVK Logistics offers a high-touch fulfillment solution for eCommerce brands with unique needs. Our service handles everything from inventory receipt to picking, packing, and shipping, ensuring every detail is managed with precision. With advanced logistics technology and personalized white-glove service, we craft exceptional experiences tailored to your brand. Download our app to streamline your business operations with a solution that combines innovation and dedication. 更多
  • Built for sales, viral surges, and Peak Season. We know volume.
  • Custom meticulous packing to enhance your branded unboxing experience.
  • Load Balancing: We manage your inventory across our 7 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

標籤和包材

地址驗證, 運送規則, 配送日期, 同步訂單, 選取貨運業者, 運費費率

管理貨件

同步訂單, 即時追蹤, 品牌追蹤頁面, 電子郵件通知, 訂單最新資訊, 運送分析

訂單管理

出貨作業

庫存管理

分析

定價

ShipHero 可能另外收取費用,並開立 Shopify 以外的其他發票。 瞭解詳情

Free

免費安裝

We charge a single rate on shipped orders, and storage you use for your products.

所有費用均以 USD 計價。

評價 (172)

整體評分
4
各級評分數量
  • 84% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 13% 的評分為 1 顆星
2024年10月3日

Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel.

I would highly recommend you steer clear if you are a small volume business. Heck, I would recommend any business to steer clear after what they did to my business. Truly horrible!

fretboardgeek
美國
使用應用程式 3年多
2024年3月22日

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.

Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Redge Fit
美國
使用應用程式 接近2年
2024年3月28日

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

wunderkids
加拿大
使用應用程式 接近2年
2024年3月12日

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions.

In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

Babybee Canada
加拿大
使用應用程式 接近2年
2024年2月29日

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.

I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response.

The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients.

I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self!

Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.

Dup Fitness
美國
使用應用程式 大約2年
ShipHero 已回覆 2024年3月11日

Hi Dup Fitness Team,

We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe that any charges were incorrect, please contact us at fulfillment@shiphero.com, and we will thoroughly review the details and reach out to you.

Regarding the tech fee, we apologize for any inconvenience caused.
We did notify each client prior to implementing this fee to maintain the speed, safety, and stability of our system and service. Our Customer Success Team is available to help you find the best plan for your business and optimize your shipping setup to support your growth.

We regret any communication issues you experienced with our support team and the challenges faced during the cancellation process. Your feedback is valuable to us, and we will use it to improve our service and ensure better experiences for all our clients.

Thank you for your understanding.

支援服務

「ShipHero」會回答您對於「LVK Logistics」的任何問題。

開發者

ShipHero

PO Box 307, Garnerville, NY, 10923, US

資源

開發者無法直接以繁體中文提供支援。

發布日期

2019年7月23日

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