The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Although I am still getting used to all the functionalities, I really appreciate this app, especially the metrics view. Emma has been very supportive in answering questions especially with the time difference across seas. I love the ease of setting up automations, especially since I am just learning about owning a store all together, it is great to leave certain things up to the app. 4 stars in no way has to do with her assistance. There are a couple things I wish it could do however. 1) It would be great if it could keep the existing version of edits made to email lead conversions. Lets say I misspelled something and had to go back and edit the content, it then creates a new version of the automation and only maintains the the metrics from the previous version, not carrying them over into the edited updated email. It would be nice to make edits and keep the version or delete the old version altogether. 2) Related to 1) is the preview feature allowing the user to preview the entire email before making a new edit and not just the top half of the email, that way we are not creating a new version again if we are able to see that nothing needs to be changed. 3) It would be so helpful is automation templates could be saved the same way as campaign templates. 4) The option to delete certain metrics that may be test metrics and automation versions in the same way customer contacts could be deleted. (although I understand the store owner needs to go into their internal store and scrub test orders) But overall I really like it. I'll happily enhance my review once I am more familiar with the app