评论 (21)

整体评分
3.1
每个评分等级的数量
  • 71% 的评分是 5 星
  • 10% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 19% 的评分是 1 星
2020年3月2日

No doubt my ROAS improved a lot. Their pre-set module really help a lot in the campaign...Their customer service rep are awsome!! Help me solved lot of issues...

Burnana Concept
香港特别行政区
10个月 人在使用应用
Madgicx.com已回复 2020年3月2日

Thanks so much for your review! What else could have we done to delight you and win a 5* review?

编辑时间:2022年1月13日

Update to my below and moved down to a 1 star rating. (for this to appear have chosen 4 or is not visible) I am now even more unhappy as was contacted out of the blue by Yahav Hartman the CEO to ask to have a call with me as wanted to understand my views. I set up the appointment through their system, got an email with the invite on zoom, 7 minutes before a reminder and then no one turned up. That was over a week ago, I emailed to say I had waited, maybe been an issue and offered to re-schedule. Nothing, no reply, no appology and no interest. Not great to be treated in this way and makes me feel my move away from the platform was correct. Original review
I really was unhappy after signing up for a three month membership. All the videos promise the world and an amazing ROAS. The reality is very different. My first meeting with a senior person left me feeling very negative and dejected. I was told it would be hard to do much as my budget was limited and I had very little exposure on Facebook. I set up a campaign, with difficulties at first. I was helped over 3 subsequent calls to rectify this and spent way more than I would want on the first campaign. They were expecting me to spend a daily amount that woud have wiped out my annual budget in one month. With not having confidence in having some guranteed return I felt very uncomfortable. I went with it, and had zero ROAS. As a very small business I just can't afford to waste money throwing this all towards Facebook when I am not getting a return.
I just saw today on my credit a renewal payment taken for a further 3 months. I spoke to the chat to a Glaisa, who told me they have a very strict refund policy. I was not sent any email to remind me that the funds would be taken automatically. She said she would raise a ticket, and advised me to cancel via the settings. This said to contact support as errored. She then said I see youo signed up with Shopify and that you need to cancel there. Then later advised that I have to contact Shopify about a refund as the subscription is with them. The funds were not billed by Shopify, but by Madgicx and show on my CC as Madgicx. This whole scenario is confusing. When I signed up, there was an issue. I was sent a link and then paid the subscription that way. I really am unhappy as had already decided not to continue and have not used the platform for over a month, as I was very disapointed and frustrated with no ROAS and a bewilderingly complicated platform to get around. I really am sorry, but I think the hype is not real for everyone, and for me this was an absolute total waste of money an time. I have given 2 stars because they have a decent support team. I would like to have a refund of the 3 months money taken 4 days back as I don´t wish to continue. If I had a reminder I would have cancelled before.
I am now confused as to who to ask for the money back for 2nd unwanted subscription that is automatic.

Stephen Crouch T/A Lifestyle Travel Trading
澳大利亚
4个月 人在使用应用
Madgicx.com已回复 2024年4月3日

Dear Stephen, thank you for the feedback.

We are sorry to hear that this was your experience. This shouldn't happen, and no customer of ours should feel this way. We have learned from your case and continue learning and improving our customer service and billing system and processes to give our customers the best possible experience.

All the best,
The Madgicx team