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If I could give 0 stars I would! I was unable to use this app and paid for a 6 months subscription apparently my business isn't allowed to be in the IOS or Android platforms, after informing the company their solution was for me to add these long instructions on my website for customers to download the app. Literally the steps we have to take to get the app on our phones as if any customer would take that much time out of their day to add an app. After a month of waiting for a response refunds are against their policy, they didn't even attempt to return half the money. Basically they got almost 300 out of me for a subscription I can't even use. I'm disgusted and I feel cheated out of my money, I regret ever using this companies service. This is poor customer service with this type of solution and communication.
Extremely helpful support staff! They instantly got in touch to explore the customisation possibilities for our store.
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.🙂
Avoid this app they say $20 but it soon adds up first off its $20 for apple or google then its $40 if you want both also when you set up a developer account its $25 for google then $99 for apple very bad set up instructions what leave you guessing what to do next you ask the guy on the chat and he just sends links with no description.....wasted a lot of my time! AVOID!
Hello RADGIE CITY,
In consideration of your review we received, we have found that you seem to be distressed with the services we have dispensed to you. However, we always try to be at our level best, with the services we deliver and leave no stones unturned, yet your review is what we work for and it is justifiable.
We request you to please check your WhatsApp so we can look into your queries and assist you further.
The best team of guys. They help and they can assist you in store listings. THey also create a group and make you feel welcome!
The best mobile app builder out there for store owners.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!🙂
Brilliant Service! Harsh from Magenative personally set up my app. It will be launched soon! I didn't think twice to take their enterprise plan to get the maximum benefits. It is important to choose app companies who you can trust, who will be there and legit professionals. Magenative is definitely the best one! We are slowly building a great app and am very optimistic about the result. Thank you Harsh & Team Magenative for all your help and timely support!
We are fortunate to have customers like you. Looking forward to more amazing times together. Cheers!🙂
App builder is garbage. They charged me instead of giving me the free trial and the cannot help me set it up. They are nearly impossible to get support or cancel. Email and ticket links open a blank window with nothing there. Id give them negative stars if i could.
Magenative is the biggest scam I have ever heard of. I have no idea how they are listed on Shopify's app store. I spent weeks waiting on them to fix my app for my Shopify store. It was a nightmare. They put you into a sketchy group conversation and "Developers" work on your app, but I had to beg them to make any changes. The layout is messy for the app. Do not even bother wasting your time or money with these people. I wasted so much energy into trying to get them to fix the app for me. They even asked me to pay $200 outside of Shopify through paypal in order to fix the app the way I wanted it.
So terrible. I hope they get removed from Shopify.
I chose the option to "chat with an expert" because the app wouldn't display my menu. Without a menu, the app is useless. They said to reply with email and ask for modifications (for which they would no doubt charge a fee). Why have an option to chat with an expert if they refer you to email? Why have an app without a store menu? Very disappointed in the customer service. Moving on to another company to help launch my app.