Mobile App Builder ‑MageNative , 673 avaliações
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No Support once trial runs out
Dear Naughty By Nature Adult Store,
We present our high apologies to you for facing such a situation. MageNative is known for its 24*7 customer support. However, what exactly happened was - Your app got rejected because of the guidelines of Play store. We'd like to discuss the matter further with you and see how we can make things good.
Kindly reach us via-
Skype/Email: support@magenative.com
WhatsApp: +91-6393417500
We look forward to hearing from you.
STAY AWAY at all costs. I will explain why we decided to remove this app and still got charged for it.
- App is not as friendly as they advertise
- Any changes you do must be done by them which means they have to update your iTunes connect most things don't sync
- Apple pay is not there. Even when they added it Apple pay doesn't work
- Customer service is pure GARBAGE. Takes weeks for them to respond and then blame your email server for not receiving them
- If you have more than 8 collections they won't all show
- Search bar is not smooth and doesnt preview products. You have to actually search for it
- Cancelled the app and still charged us $20 and refused to refund it. Pure theifs
- All of them located in India. No real James you deal with
Do your proper research before you get ripped off like us.
Dear Socheap89,
We want to extend our sincerest apologies concerning all the issues that you have faced.
We pride ourselves in providing great customer service and we'd like to do the same for you. The issues you had suffered with had been resolved. We hereby may not be able to change the past but if you give us a chance, we will completely make it up to you.
You can reach us by any of the following methods-
Skype/Email: support@magenative.com
WhatsApp: +91-6393417500
We'd love to hear from you and hope to find a solution that makes you smile.
I WAS FRUSTRATED FROM THE COMPANY I TRUSTED. At the very beginning the staff communication is excellent, absolutely outstanding. They are replying with all the inquiries, very quick, as in really quick, then theyve suggested me to subscribe in their PLAN in which theyve got not only my trust but my company trust even i was in trial period they sugested to subscribe in their PLAN. And i trusted, then they ask for a POSIIVE REVIEW in which theyve let me to experience the best service, then after i send the POSITIVE REVIEW, they are ignoring all our request and modification, I ASK them, CAN you make my App work fast or NO, because my app is LIVE in IOS & ANDROID STORE for a bout a month the it reflect my company impression. It was so slow in takes 4-7 sec till it ends up not working at all. And they want us to work with them and pay for a CRAP mob app. they doesnt have one word and they are wasting all the companies REPUTATION. WE LOSE THOUSANDS OF DOLLARS with a TRASH APP.
THEY CARE ONLY FOR THIS COMMENT THAT THEY MANDATE THE PEOPLE...THEN AFTER THE SUBSCRIPTION, YOU WILL RECIEVE THE WORST SERVICE EVER... WE'VE WASTED TIME FOR AND MONEY, they will ignore you and will not reply in all inquiries ...once they got the positive review theyve want.
If I could give 0 stars I would! I was unable to use this app and paid for a 6 months subscription apparently my business isn't allowed to be in the IOS or Android platforms, after informing the company their solution was for me to add these long instructions on my website for customers to download the app. Literally the steps we have to take to get the app on our phones as if any customer would take that much time out of their day to add an app. After a month of waiting for a response refunds are against their policy, they didn't even attempt to return half the money. Basically they got almost 300 out of me for a subscription I can't even use. I'm disgusted and I feel cheated out of my money, I regret ever using this companies service. This is poor customer service with this type of solution and communication.
Avoid this app they say $20 but it soon adds up first off its $20 for apple or google then its $40 if you want both also when you set up a developer account its $25 for google then $99 for apple very bad set up instructions what leave you guessing what to do next you ask the guy on the chat and he just sends links with no description.....wasted a lot of my time! AVOID!
Hello RADGIE CITY,
In consideration of your review we received, we have found that you seem to be distressed with the services we have dispensed to you. However, we always try to be at our level best, with the services we deliver and leave no stones unturned, yet your review is what we work for and it is justifiable.
We request you to please check your WhatsApp so we can look into your queries and assist you further.
App builder is garbage. They charged me instead of giving me the free trial and the cannot help me set it up. They are nearly impossible to get support or cancel. Email and ticket links open a blank window with nothing there. Id give them negative stars if i could.
Magenative is the biggest scam I have ever heard of. I have no idea how they are listed on Shopify's app store. I spent weeks waiting on them to fix my app for my Shopify store. It was a nightmare. They put you into a sketchy group conversation and "Developers" work on your app, but I had to beg them to make any changes. The layout is messy for the app. Do not even bother wasting your time or money with these people. I wasted so much energy into trying to get them to fix the app for me. They even asked me to pay $200 outside of Shopify through paypal in order to fix the app the way I wanted it.
So terrible. I hope they get removed from Shopify.