Mobile App Builder ‑MageNative

We started on our journey with Magenative over 2 years ago. We had a grocery store with some customizations done to add some features we needed to have integration with some other Shopify apps. It seemed like every time a new update would roll out to our customers some old features would get broken. The devs used to say that they have tested it but we still have to trace down the problem and details by asking our customers. Our requirements never changed but even after so long, we couldn't get a base app working as intended for our customers. We had many plans to expand our features but without a properly working base app, it didn't make sense to expand. Whenever fixes were needed it would easily drag over a week to get resolved. After 2 years of having exceeding patience and no improvement, we decided to shut the app. How long could we ask our customers to be patient with us? It is a bad customer experience if we have to constantly keep telling our customers we are constantly improving our app even after 2 years and not even having base features working properly. We have a very good brand image having been in this business for over 20 years but just the bad experience of the app has seriously affected our image. The only reason we managed to keep running the app for so long was due to our customer service team constantly communicated with the customers and gave out offers to compensate them, which resulted in more losses. We hope the Magenative team will reflect seriously on their internal testing, development and communication policies.

I don't know exactly how to start. First of all, I want to thank the entire team that has been working on our app for months. We had a hell of a lot of requests for menus, options, and all the features an app can have, and these guys made it happen!
professional service, exceptional support, respond on time and immediately assist and do everything necessary according to your requirements and needs.

We searched and considered all kinds of options for a year and finally settled on them, for which I am very happy!

If you want an app that is perfect, this is your choice.

I needed help today setting up my App and this is all very new to me and the help I received was quick and professional, very helpful and polite and I am so excited to start using my App and for my customers to use it too. Thank you so much Nitin for all your help.