Instagram Feed ‑ Mageplaza

Dear,

I’m Elle from Mageplaza Support Team. Thank you for sharing your feedback. I’m truly sorry for the frustration you’ve experienced. Your satisfaction is very important to us, and we’re here to make things right.

When we requested your website URL, it was solely to ensure we didn’t mistakenly make changes to another site. However, it seems our staff’s explanation may not have been clear, and I sincerely apologize if this came across as unhelpful or disrespectful.

Regarding your request, it was resolved. If there are any other concerns or issues, I’d love to assist you further. Could you let me know a convenient time to discuss them? My goal is to ensure the app not only meets but exceeds your expectations.

Your feedback helps us improve, and we hope we can turn this experience around for you. Please don’t hesitate to reach out to us directly if you need further assistance.

Best regards,
Elle

Hi Daniel,

Thank you for leaving your feedback. I’m Elle from Mageplaza Support Team, and I’d like to clarify this situation.

Our app, Mageplaza Instagram Feed, is entirely free and has no paid plans or subscriptions that would charge your store. After reviewing the information and images you provided, it appears the charges you mentioned are not related to our app.

Here’s what I found based on your details:
Shopify Subscription: This is the standard fee for hosting a Shopify store - not a paid app subscription

No evidence suggests these charges are connected to Mageplaza Instagram Feed. Could you please recheck your info as this kind of misrepresentation can seriously impact us?

If you need any assistance or clarification, feel free to contact us. We’re always here to help!

Best regards,
Elle Nguyen