Magic: Exchanges and Returns

Magic is a return portal that incentives customers to choose exchanges & store credit over refunds

Magic, a modern returns portal that encourages customers to exchange or receive store credit instead of seeking refunds. Magic is designed to enhance customer satisfaction and reduce burden on your customer service team by providing customers with clear instructions and real-time tracking. Magic allows customers to to purchase new items during the return process, thereby turning returns into opportunities to strengthen customer loyalty and drive repeat business.

• Incentivise customers to choose exchanges or store credit over refunds
• Purchase new items within the return flow
• Choose your own return reasons to better understand your customer needs
• Virtually inspect items even before returns are sent to your warehouse
• Connect to wide variety of WMS and CRM tools to integrate returns portal deeply