Mailchimp Forms: Capture Leads

THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD

Garbage app. Keeps saying I have no MailChimp list and therefore cannot integrate, but I have 7 very active lists. Wasted my time, Garbage. Learn to prgram, hire a business coach.

Charged me twice and keep telling me im still not premium account. Now im paying 30$ a month and cant use anything or cancel my subscriptions, and no one will reply to me.

The subscribe icon is not popping on the desktop. It pops up on the mobile. I will be deleting this app from my shopify if it continues not to work properly.

The app continues to suspend our ability to broadcast an email without reason and not seamlessly synch email subscribers from Shopify. Customer is not readily available on chat as stated to resolve issue either.

Its worked for few days, and now it's freeze. So sad I worked so much to create my own template......

bad Support service ever. I don't recommend. need to wait 3 days to get their reply for the ticket. worst.....

Autoresponders functionality does not work.

We have used this app for several years. Instead of becoming easier to use, we feel it is more confusing than ever. If there was another free app, we would be using it.

It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.