리뷰 (1,496)

전체 평점
4.4
평점 수준당 개수
  • 평점의 73%가 별 5개입니다
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  • 평점의 2%가 별 2개입니다
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2017년 3월 7일

Garbage app. Keeps saying I have no MailChimp list and therefore cannot integrate, but I have 7 very active lists. Wasted my time, Garbage. Learn to prgram, hire a business coach.

Len Simon
미국
앱 사용 기간 대략 1년
2021년 4월 23일

Charged me twice and keep telling me im still not premium account. Now im paying 30$ a month and cant use anything or cancel my subscriptions, and no one will reply to me.

Crystal Cactus
미국
앱 사용 기간 12개월
답글 Mailmunch개 2021년 4월 23일

Hi Crystal Cactus, Apologies for the inconvenience you had to face. A reply to your query has been sent and this issue has been resolved. Can you please check and confirm if that is the case?

2020년 7월 19일

The subscribe icon is not popping on the desktop. It pops up on the mobile. I will be deleting this app from my shopify if it continues not to work properly.

Justified Envy Boutique LLC.
미국
앱 사용 기간 12개월
답글 Mailmunch개 2020년 7월 20일

Hi Justified Envy Boutique LLC. Your popover form is working fine on desktop devices as well. Please open a new incognito window, open your store, let it load, and then refresh the page to view the form.

Your Popover form is currently set to display on second-page visit. The reason why it is not displaying for you in the normal window is provided in the support article listed below.
https://help.mailmunch.com/hc/en-us/articles/207169999-Form-is-not-showing-up

2021년 2월 1일

The app continues to suspend our ability to broadcast an email without reason and not seamlessly synch email subscribers from Shopify. Customer is not readily available on chat as stated to resolve issue either.

Triple Nikel
미국
앱 사용 기간 11개월
답글 Mailmunch개 2021년 3월 10일

Hi Triple Nikel, Apologies for the inconvenience. It is our understanding that the issue you were facing has been resolved over live chat with one of our agents. If that is not the case, please feel free to reach out to us at "support@mailmunch.co" or by starting a new chat session through your Mailmunch account.

2021년 9월 3일

Its worked for few days, and now it's freeze. So sad I worked so much to create my own template......

OkO-OkO™
미국
앱 사용 기간 11개월
답글 Mailmunch개 2021년 9월 9일

Hi OkO-OkO, Apologies for the inconvenience you had to face. Please reach out us by emailing us at "support@mailmunch.com" or respond to the email we already sent out regarding this issue. We would love to have this issue investigated and resolved for you.

2020년 7월 26일에 편집됨

bad Support service ever. I don't recommend. need to wait 3 days to get their reply for the ticket. worst.....

Aussie Drinks
오스트레일리아
앱 사용 기간 10개월
답글 Mailmunch개 2020년 7월 27일

Hi Aussie Drinks, I apologize for the inconvenience. I checked and all your support queries have been replied to. Can you please check and respond so we can have this issue resolved for you as soon as possible?

2017년 9월 20일

Autoresponders functionality does not work.

Jiomarsh
미국
앱 사용 기간 9개월
2019년 2월 25일

We have used this app for several years. Instead of becoming easier to use, we feel it is more confusing than ever. If there was another free app, we would be using it.

TCE Boutique
미국
앱 사용 기간 8개월
2021년 2월 2일

It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.

I'MMANY London
영국
앱 사용 기간 8개월
답글 Mailmunch개 2021년 3월 10일

Hi I'MMANY London, Please let us know if this issue has been resolved to your satisfaction. If there are any outstanding issues you would like some assistance with, please reach out to us at "support@mailmunch.co"

2017년 7월 13일

Service is absolutely terrible! Whenever there is an issue it takes forever to get through to support! There is no help over the phone either. you have to send an email and wait one day for each response to your question(s). Absolutely ridiculous!

Young Kings Llc
미국
앱 사용 기간 6개월