리뷰 (1,497)

전체 평점
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2024년 6월 27일

Useless. They stopped all of the automations - something to do with manually approving

Lost a huge amount of recenue

HUGE

Poppy's Picnic
영국
앱 사용 기간 대략 1개월
2022년 8월 18일에 편집됨

DO NOT USE. I REPEAT, DO NOT USE THIS APP. PLEASE FIND OTHER BETTER EMAIL MARKETING OR LANDING PAGE APPS. Firstly, they are unprofessional and won't own up to their mistakes.
Kevin deleted my site's account when the instruction was to only assist in deleting subscribers. Once i noticed this and complained, he suddenly stopped responding. They left my account unattended to and only responded back once i informed them that i was going to leave a review. Then Alex responded and said no one had deleted it which wasn't true. This made me asked for a refund for my existing subscription which i'm being deprived of using. They deleted my old data, subscriber's form and every information i had on the site on that account. Suddenly, Liz started responding back acting all defensive, shady and very rude. Trying to act smart by indulging an event that previously occurred. I showed many proofs that Kevin deleted my site from the account but she kept arguing and arguing. She obviously wasn't paying attention before arguing but rather shared a screenshot from a second account i had with them and got the issue mixed up thinking she could outsmart the situation. She shared a screenshot proof with her own hands.
My data is much more important to me than the refund of my unused subscription, incase you are thinking i just want a refund. I wish i could share screenshot here but i would do that on other review sites that allows image uploads. Ya'll can go to h*ll with the remaining subscription.

Express Wig Braids
미국
앱 사용 기간 거의 4년
답글 Mailmunch개 2021년 8월 23일

Hi Express Wig Braids, We apologize for any inconvenience you had to face. We charge only for the total number of subscribers which includes Cold subscribers as well. Recipients who have not engaged with you (opened emails from you) are termed as Cold subscribers which should be removed on a periodic basis to maintain the hygiene of your subscriber's list.
The subscribers you were not able to send out emails are the bounced email addresses and recipients who have not confirmed their email address through the double option email which is the industry standard.
The lost subscribers mentioned are the ones that you deleted from your account against our explicit requests. As per privacy laws, any subscribers deleted from an account is hard to delete and any such subscriber cannot be recovered.

2018년 9월 5일

I have written 3 newletters with this app - every time I upload photos it glitches and takes me HOURS. Not impressed at all.

CUB+SCOUT
오스트레일리아
앱 사용 기간 1년 초과
2020년 11월 4일

The free option is basically worthless and the paid option is super complicated to use. I would not recommend

Pierce Paints
미국
앱 사용 기간 1년 초과
답글 Mailmunch개 2020년 11월 5일

Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.

2021년 2월 27일

This app can cost entirely too much for newbies. You have to upgrade not once, but TWICE you even send an email.

Bling By Amber
미국
앱 사용 기간 1년 초과
2022년 3월 2일

I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.

Rancourt & Co.
미국
앱 사용 기간 1년 초과
답글 Mailmunch개 2022년 5월 12일

Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.

2020년 10월 1일에 편집됨

THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD

No Worries
미국
앱 사용 기간 대략 1년
답글 Mailmunch개 2020년 10월 1일

Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?

2020년 7월 19일

The subscribe icon is not popping on the desktop. It pops up on the mobile. I will be deleting this app from my shopify if it continues not to work properly.

Justified Envy Boutique LLC.
미국
앱 사용 기간 12개월
답글 Mailmunch개 2020년 7월 20일

Hi Justified Envy Boutique LLC. Your popover form is working fine on desktop devices as well. Please open a new incognito window, open your store, let it load, and then refresh the page to view the form.

Your Popover form is currently set to display on second-page visit. The reason why it is not displaying for you in the normal window is provided in the support article listed below.
https://help.mailmunch.com/hc/en-us/articles/207169999-Form-is-not-showing-up

2020년 2월 26일

I recently deleted the app because I didn't hear back from support when I needed help to why my subscribers are no longer being synced with my store. After redownloading It and setting up a new pop up, everything was fine. But now it's not working - again. Same problem. I go through all the steps provided on their website and to no avail. I dont understand. This is actually a good app when it works correctly. But now, it's screwing me over. If new customers aren't syncing to my website, shopify doesn't know I have new people, which means my Seguno app doesn't send the automated welcome emails.

AmbitiouslyHer
미국
앱 사용 기간 10개월
답글 Mailmunch개 2020년 2월 27일

Hi, Extremely sorry for the inconvenience. I checked your account status and the latest subscribers along with previous subscribers were synced successfully with your store. If you can create a support ticket with us by clicking on the Help button in your MailMunch account, we can trouble shoot this issue if it still persists for you.
I was not able to find any existing support ticket created with us for your store.

2020년 7월 16일

Very unreliable APP, the charges suddenly increased dozens of times, but did not inform the reason, I have emailed to ask the reason three or four times, and there is still no reply, bad after-sales

YITAMotor
홍콩(중국 특별행정구)
앱 사용 기간 10개월
답글 Mailmunch개 2020년 7월 16일

Hi YITAMotor, We apologize for the inconvenience. Replies to all your support tickets regarding this issue have been sent. We also tried reaching out directly but it seems you have not attended to any of those replies. Can you please check your inbox and spam folder to confirm if you have received any communication from us?