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GREAT APP USED TO HELP WITH EMAIL MARKETING, AND TARGET EMAILS TO KEEP CUTOMERS ENGAGED AND GET DISCOUNT CODES
It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.
Hi I'MMANY London, Please let us know if this issue has been resolved to your satisfaction. If there are any outstanding issues you would like some assistance with, please reach out to us at "support@mailmunch.co"
I do believe that this app has gained more interaction with customers, and has helped my email list grow.
Very happy with the app so far. Excellent support team and customer service! I do recommend Mailmunch.
Hi Gaaluub, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"
Hello dear EXPERT, I need someone to check on my forms. My Store is pretty new and I don't customers list yet. Please HELP!
it takes too long for the window to pop up once you are on the website
Hi Douro Organics, Apologies for the inconvenience. Would it be possible for you to reach out to us at "support@mailmunch.com" or through the live chat option available in your Mailmunch account so we can have this issue resolved for you?
I suspect this might be an issue with the loading delay set for the popover form or because of any background script running on your store which is taking too long to load.
Very good app and very easy to use.
This app is easy to understand and use. Give it a try. I am looking forward to fully testing it out.
J'ai utilisé cette application pour promouvoir une info-lettre. Toutefois, je n'ai pas trouvé la façon d'avoir une boite distinct dans chacune des langues (français et anglais). J'ai dû inclure les deux langues dans la même boite.
It is good but they should be better at responding to emails for support. The app is good but support should be better.