Mailchimp Forms , 1,492 reviews

Overall rating
4.5
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to set up and effective for daily email marketing, noting its ability to increase traffic and conversion rates. They appreciate its quick syncing with Mailchimp, customizable features, and professional pop-ups. The integration with other platforms is efficient and the customer service is quick and helpful. The app also includes a reporting feature for tracking email performance.

September 5, 2018

I have written 3 newletters with this app - every time I upload photos it glitches and takes me HOURS. Not impressed at all.

CUB+SCOUT
Australia
Over 2 years using the app
Edited June 3, 2019

Frustrating! really difficult to use and no where to get help..........................................

Flying Changes
United Kingdom
About 2 years using the app
February 27, 2021

This app can cost entirely too much for newbies. You have to upgrade not once, but TWICE you even send an email.

Bling By Amber
United States
Almost 2 years using the app
August 6, 2020

Since starting my business several people have recommended MailChimp/MailMunch. Im preparing for a huge launch I paid money for the app and it does not perform. Customer Service is non existent....very disapointed

Its Untamed Beauty
United States
Almost 2 years using the app
Mailmunch replied August 6, 2020

We apologise for the inconvenience. A reply to your support query regarding this issue was just sent. Can you please respond to that email so we can have this issue resolved for you.

January 4, 2017

Poor enterd embedded code and strips the formatting, so cannot use!

Naked Runner
United Kingdom
Almost 2 years using the app
March 2, 2022

I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.

Rancourt & Co.
United States
Over 1 year using the app
Mailmunch replied May 12, 2022

Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.

October 22, 2019

They say you have a free version but then force you to upgrade because you cant send email s to subscribers with premium templets but all are premium templets

Snoofster designs
South Africa
Over 1 year using the app
Mailmunch replied October 22, 2019

Extremely sorry for the inconvenience. With the exception of Broadcast campaign feature, we have free versions available for all the features offered by MailMunch. Only Broadcast campaign is a premium MailMunch feature.

November 4, 2020

The free option is basically worthless and the paid option is super complicated to use. I would not recommend

Pierce Paints
United States
Over 1 year using the app
Mailmunch replied November 5, 2020

Hi Pierce Paints, We are sorry to hear you feel this way. Replies to your support queries have been sent but we have not heard back. Can you please check your inbox and respond so we can address your concerns and make sure your Mailmunch account is set up as per your requirements. You can also contact us on live chat through your account.

Edited March 4, 2019

Would love to see a bit more value added here as we're providing free advertising with every email sent having their watermark at the bottom of the email,....SO SHAPE UP!

Lubaldo
Australia
About 1 year using the app
Edited October 1, 2020

THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD

No Worries
United States
About 1 year using the app
Mailmunch replied October 1, 2020

Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?