I recently deleted the app because I didn't hear back from support when I needed help to why my subscribers are no longer being synced with my store. After redownloading It and setting up a new pop up, everything was fine. But now it's not working - again. Same problem. I go through all the steps provided on their website and to no avail. I dont understand. This is actually a good app when it works correctly. But now, it's screwing me over. If new customers aren't syncing to my website, shopify doesn't know I have new people, which means my Seguno app doesn't send the automated welcome emails.
Hi, Extremely sorry for the inconvenience. I checked your account status and the latest subscribers along with previous subscribers were synced successfully with your store. If you can create a support ticket with us by clicking on the Help button in your MailMunch account, we can trouble shoot this issue if it still persists for you.
I was not able to find any existing support ticket created with us for your store.
So disappointed! I can't send mail to my subscribers after I paid for this App.
Really ridiculous！Actually, No one responded to my support email. Don't recommend mailchimp, don't waste money!!!
Hi NailyHome, We apologize for the inconvenience. A reply to your support query was just sent. Please refer to that for more on this issue.
I signed up for the free plan but were charged $ 15 from my account. I do not know why I have sent you many letters and I have not received a reply
Hi, I looked up your support history and I was not able to find any request sent in from your store. Can you please access your MailMunch account, click on Help button in the bottom right corner and create a support ticket with us from there. We would love to resolve any issues you might be facing.
i liked it a lot better prior to the change last year. its no longer user friendly, i struggle to use it now and am very frustrated
They say you have a free version but then force you to upgrade because you cant send email s to subscribers with premium templets but all are premium templets
Extremely sorry for the inconvenience. With the exception of Broadcast campaign feature, we have free versions available for all the features offered by MailMunch. Only Broadcast campaign is a premium MailMunch feature.
Can't send advertising emails at all, customer service does not reply emails.
The payment process is not clear and it is always up to a certain step to request an upgrade. I need you to help me solve this problem as soon as possible, and the customer service can reply as soon as possible, otherwise I will be very disappointed.
Extremely sorry for the inconvenience. Can you please check now and confirm if this issue is resolved for you?
J Knox Designs
I signed up for a MailChimp account and today I am unable to login. It says "unable to log you in, please try again". I have tried a million times. I cannot even reach MailChimp without logging in. Maybe this will get a response.
Hi Extremely sorry for the inconvenience. The issue you are facing is covered in the support article provided below. Please note that Mailchimp forms by MailMunch app is offered by MailMunch. MailMunch offers lead generation solutions which can be integrated with Email Marketing Services such as Mailchimp
DO NOT INSTALL IT! Not a free app, It's not easy to edit an email. And the most important thing is you can't delete all the subscribers by yourself. Then you need to find admin to settle this, you will find they will only answer you the first email! I sent another 2 emails. No one replies you at all! You can only detele one at once. How disgusting app!
Hi Amoretu, Extremely sorry for the inconvenience. Your request regarding subscribers deletion has been completed. subscribers management features are currently being worked on and will be added soon.
We have free variants available for all our features with the exception of Broadcast campaign.
Anti Stress Sleeping Mask
BAD APP! SO DISAPPOINTED! IT BILLED ME EVEN IF THE SAID APP FEATURES DID NOT DO ANY GOOD. IF THIS IS FIX I WILL PUT A GOOD REVIEW
Extremely sorry for the inconvenience. Can you please create a support ticket with us so I can look into this for you and have it resolved?
You can create a support ticket by accessing your MailMunch account through our Shopify app and clicking on the help button in the bottom right corner of the screen.
The Vivacious You LLC
I am soooo done. I paid for the premium pro. You would think $30 dollars later that would be alot for someone who has 6 emails. Mind you they are trying to make me pay for another $14.99. Just to auto respond. Oh but that doesnt include the premium layouts. This app rediculious for the same price I couldve gone to.
Extremely sorry for the inconvenience. As mentioned in the support ticket reply, this issue was caused by the wrong selection of the plan. A refund has been processed for the amount you paid as per your request. We do apologize for the inconvenience.