Anmeldelser (537)
Afgræns
-
Efter bedømmelse
This was our solution to the Shopify/MailChimp split. Our developer said it transferred our entire email list of about 30k addresses without issue, and seems to be working as advertised, gathering new emails on our website and transferring over to MailChimp.
I love it when things are just simple, and work as advertised. Can't ask for more!
So far so good... still cross-checking it every day.
We changed over a few days early (and only after reading the instructions numerous times!) The sync went smoothly and updated into a different existing audience list that we specified.
After 7 hours of sync, it was complete and I ran a couple of dummy name tests to verify that it was updating correctly.
I wanted a merge field of 'Postal Code' but apparently this will only work for a 5 digit zip code, not a 4 digit postcode.
So far so good.
I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way.
It took less than 10 minutes to get the sync.
Thanks, DSQ
Installation was quick and easy and it allows me to keep using Mailchimp for my Shopify website
www.BuyExcelTemplates.com
rubbish. it can't sync the order campaign even i paid for it and it's super hard to cancel the subscription.
Easy installation and simple instructions, haven't met with any issues thus far. Great tool to sync with mailchimp.
We use this app for our 2 websites, we are happy to be able to synchronize our customers to our MailChimp email lists. Thank you!
Couldn't figure out why I got unsubscribed from my own email list until I found the reviews. This app unsubscribed people who placed orders, meaning our most valuable subscribers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.
Here's why you are having the previous subscribers moved to unsubscribed (or transactional).
1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.
The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.
Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.
We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
I had an issue downloading it at first, but Shopsync addressed the problem and it seems to work smoothly and easily.
Hi there, we're very sorry to hear you're having issues installing ShopSync. We’ve had other users reporting this problem, and after an initial investigation, our best guess is that it's something related to the browser session inside of the app store. We're still doing some checks and balances on our end to be sure, but the redirects after install look perfect; we're also seeing hundreds of successful installs each hour.
Due to recent events, ShopSync has become a popular app, and we're wondering if something may be going on at a low level with DNS or caching inside the app store. We've also reached out to Shopify, and they have asked that we post something in their API forums for further review. We're not sure how long it will take an engineer on their side to look at things.
As a workaround, we've heard from several users that ShopSync can be installed by going to the apps listing page in Shopify. Evidently, after the first error appears, it will then appear on the listing page (just not fully installed). From there, you should be able to go through the install process business as usual. Other users have reported that by changing browsers, it resolved the issue as well.
If you're open to trying the install again, please feel free to do so. Also, don't hesitate to drop a note to support@shopsync.io if you need further assistance.
Update: After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
UPDATED REVIEW: App works ok.
----------------------------
Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.
After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
Would you care to update your review if you're able to connect and use ShopSync?