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I used this app to sync Mailchimp with Shopify. It was the only FREE option that I had. I would love to have Klayvio but it's more than I wanted to pay at the moment. I read the warnings of how emails were sent to old subscribers, but I had an even more strange thing happen. I had an additional 179 people imported into my mailchimp-emails that were never even on my subscriber or unsubscribe list, and totally unfamiliar to me. Has anyone else had that happen? I have no clue where these random emails came from, but suddenly they received my automated "thank you for subscribing" message and then I had to delete each person individually which wasted hours of time. For some reason mailchimp was not letting me delete multiples at a time. I don't know why this would happen, and now each time I delete a bunch of foreign emails they seem to keep getting added back in. I'm terrified to even use my mailchimp to send a mass email because I'm not sure who's going to get it. I'm tempted to bite the bullet and switch over to Klayvio.
There is absolutely no reason, why this app has to sync my products. Big red flag for us, and immediate uninstall.
Hi there, thank you for your feedback. The reason why we sync products over to Mailchimp is so you can utilize it in your email marketing. For example, say you'd like to make product recommendations on campaigns that are sent out in the future. Also, syncing of the products helps you segment and tag your customers in Mailchimp; it's a great value-add when you're trying to learn about what your customers are buying and following up after the transaction.
Let us know if you have any thoughts on why this wouldn't be ideal in your case, we're happy to consider any future enhancements. Feel free to reach out to us at support@shopsync.io.
First time Mailchimp user and didn’t realise that Mailchimp has parted way with Shopify. Luckily Shopsync is available to enable Mailchimp availability to my Shopify store. So far so good.
This app does not work and is faulty. It changed my default theme color to black, until I removed it. Also, forms did not work.
Hi there, thank you for the feedback but is this review for ShopSync? We don't modify anything with Shopify themes; our app simply connects your store with Mailchimp. We've also checked our support desk and don't see any tickets in there related to the issue as described
If you're certain that it is related to installing ShopSync, we're happy to dig in deeper and figure out how this could be happening. Please reach out to us anytime at support@shopsync.io.
I used this app to help with Shopify and MailChimp no longer being directly compatible. I saw a few issues people had had with implementing this app so I did my homework. After comparing apps, reading all the FAQs, and verifying some things with the VERY helpful support staff, I synced up and am now all good. I was confused initially thinking I could only have one list. Not so, only one list can be synced, which has always been the case with MailChimp. Great step by step install instructions. The only confusions were with just how easy the switch-over to this app was.
I know it's free. I know mailchimp told me to install it. Still not exactly sure what it does??? Also can't figure out how to sync more than 1 email list.
Also I just discovered that the sync somehow added an additional 1300+ emails to my list? where did these come from? Now I'm over the free limit and my list is friggin' useless.
Hi there, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we just send data to the list you choose.
At this time, you can only send to one Mailchimp list or audience. However, you may use segments, groups, and tags in Mailchimp to organize your subscriber base. Here is a handy link to MailChimp's Knowledge Base article on segments: https://mailchimp.com/help/getting-started-with-segments/
I use this app to sync to Mailchimp. It does a great job except that new subscribers no longer appear in Shopify. I didn’t realize I was getting new subscribers until I logged into Mailchimp
Easy to use but double opt-in doesn't seems to work. Even if activated, the users are automatically subscribed without confirmation.
We've just experienced the same as Black Seed Co. whereby our automated emails were re-sent out to customers (some of whom have unsubscribed!) I'd recommend not installing ShopSync until they have confirmed this issue has been fixed.
Hi Bakedin, we're sorry to hear you experienced this type of behavior. As noted in the other review you had mentioned, we're curious as to how this could be happening with how the system is engineered. Our system is designed to not send automations during the sync process. We've been unable to replicate this in our testing environments, and we've had thousands of successful installs with no issue. Rest assured, we want to get to the bottom of things for you.
Would you care to reach out to support@shopsync.io? We'd like to understand if you had any other Mailchimp apps installed and what automations retriggered. Once we have that information we can make calls to the Mailchimp API to see events that took place under the hood - possibly even pinpointing the source of the retrigger.
Quick and easy to install and seems to be working 90%. I did notice that my Shopify pop-up form no longer worked after installing this update (customers were not receiving my automation emails), but the other forms on my website seem to working the same as usual. Would definitely recommend this app as a solution to for the Shopify X Mailchimp breakup.