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Randomly deleted account, no way to figure out a solution and lost access to any data and integrations. Customer support was kind though.
really poor app. does not pull new subscribers from shopify to mailchimp account - really bad
waste of money and so much time
Hi there, thank you for the feedback and sorry to hear you are having trouble. Our team have reached out to you directly to try and help. Alternatively please get in touch with our integration experts via mc-integrationsupport@intuit.com if any questions.
Pricing listed on shopify app store is misleading and not what mailchimp really charges. I thought that was wrong and I was right when I installed the app. It just has you log in to mailchimp where it has you sign up for a more expensive plan. It is not 12 a month for 50k contacts! yeah right!
Hi there, thank you for the feedback. We will let our team know and review what information we can present via the pricing section of this app listing. If you would like a full detailed breakdown of our plans and pricing, please be sure to visit our pricing page directly via https://mailchimp.com/pricing/marketing/.
Been trouble with sync and integration from day one. The support at MailChimp havent done anything to solve our trouble, been in contact with them daily. Wasted enough time to get help from MailChimp. Stay away!!
Hi there, very sorry to hear about your experience. Our integration-specific experts have reached out to you directly to try and help. If you have any questions at all please don't hesitate to get in touch via mc-integrationsupport@intuit.com.
I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more.
This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense.
To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more.
I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them.
I will be canceling and moving to another platform.
Hi there, thank you for trying out our app and providing this feedback. Our team have reached out to you directly to try and assist. This is definitely not the experience we want to provide and would love to discuss further. If you have any further questions please don't hesitate to get in touch with our integration experts via mc-integrationsupport@intuit.com.
If you have too many different customer tags in Shopify, this app stops syncing any customer tags. We've spent 3 weeks full-time trying to fix this with no luck. Then it synced tens of thousands of old contacts from Shopify to Mailchimp with no way to filter them out, doubling our Mailchimp costs due to extra subscribers. We will have to pay a developer to build a custom Shopify-Mailchimp syncing app to compensate for this app's deficiencies.
Edit: I've tried all combinations of options, including trying to only sync specific tags. That didn't work either.
Hi there, thank you for the feedback and sorry to hear about the issues you are facing. If you wish to sync all tags against your Shopify contacts, then it is true that our integration has an upper limit of 5000 unique tags. However we can help you set up the integration to only sync specific tags as well. Please get in touch with our integration support team via mc-integrationsupport@intuit.com. We're here to help!
Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.
Hey there! We're sorry about the experience thus far and we want to help where possible. Email mc-shopifysupport@intuit.com and our team can help further. If you've already emailed our team, update your review with the ticket number and we'll make sure it's looked into.
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email mc-shopifysupport@intuit.com. Our team will follow up and look into this further with you.
Application et services très intuitifs, très facile d'utilisation.
Pas toujours facile cependant de maîtriser son design et la mise en page des newsletters.
Mais ensuite ça se gâte. Je rencontre de nombreux problèmes de synchronisation avec shopify et d'intégration dans shopify.
Par exemple je ne retrouve pas le même nombre d'abonnés côté shopify et côté mailchimp, il n'y a pas la possibilité de segmenter correctement par rapport à des chiffres d'affaire générés ou autre (contrairement à ce qui est régulièrement annoncé et mis en avant). Lorsque vous essayer d'avoir des explications avec le support. C'est lunaire.
C'est le point très négatif: l'équipe support est un fake.
D'où ma note.
J'ai 3 problèmes en cours qui trainent depuis plusieurs semaines. Les réponses sont évasives, différentes selon interlocuteur, elle reporte l'investigation, et la résolution du problème sur l'utilisateur.
Dernier exemple en date : le pop up pour l'inscription à la newsletter qui s'affiche sur mon site alors que je l'ai désactivé, puis supprimé depuis mailchimp (car ça ne fonctionnait pas). Il continuait à s'afficher malgré tout sur mon site. Le support m'a invité à faire appel à un développeur freelance !
Ce n'est pas l'aide que l'on attend d'un support.
Malgré les nombreuses qualités de Mailchimp (mais que l'on trouve ailleurs) l'incompétence et la mauvaise fois de l'équipe support m'amènent à mettre cette note. À contre coeur.
Bonjour ! Merci pour votre avis détaillé. Nous nous excusons pour cette expérience et souhaitons vous aider au mieux. Nous avons localisé vos échanges avec notre équipe d'assistance et celle-ci examine actuellement votre problème. Elle vous contactera par e-mail pour vous fournir plus d'informations afin de trouver une solution. Merci de votre patience pendant l'examen de votre problème.
Well Chimps, after using your App for 12 plus years I must say your service has sunk to a new low. This use to be a solution based company, now strictly policy first dam the customer. (No Common Sense) Your domain validation code is faulty and you do not stand behind what you publish. I wanted to speak with one of your supervisors today, but we are not on your plan. I was shocked after been a low maintenance account for 12 plus years that has drop $15,000.00 over the life cycle with your firm that you would though up such walls. Folks in the industry server providers are not looking kindly on your ways of bouncing your customer back and forth. This is not how we built the internet. If we worked like this we would still be running DOS or using punch cards.
So with this being stated. MailChimp you firm is on notice and we will be reviewing our option. After the last 2 weeks and thousand in lost sales you have broken the one thing you have in the industry "Trust"
Respectfully
David Foster
The Abbey Collection
06-14-2024 Your Firm Is On Notice.
Yes I got a email reply. Unacceptable Response!
Hi there! We located your interaction with our Support team and let them know about your feedback. They'll follow up with more details to help address this issue. We do apologize for the inconvenience.