Mailchimp: Email & SMS , 528 anmeldelser

Samlet bedømmelse
3,3
Antal pr. bedømmelsesniveau
  • 58 % af bedømmelserne er på 5 stjerner
  • 8 % af bedømmelserne er på 4 stjerner
  • 7 % af bedømmelserne er på 3 stjerner
  • 5 % af bedømmelserne er på 2 stjerner
  • 22 % af bedømmelserne er på 1 stjerner
17. marts 2022

For all last week trying to reconnect to my account but my emails and articles aren't there contacted several times support but each time received answers
with questions rather than answers!
Not abel to contact by phone although I have paid for pro account $90.00
No phone number exist?

Anastasia Boutique
USA
Næsten 3 år bruger appen
Redigeret 1. december 2021

Lost over 10k of my audience somehow as Mailchimp have moved away from Shopify then back after buying ShopSync. Very dissapointed to say the least! :( **UPDATE** I am not sure why they have edited the review to make it seem like there is a solution. After going back and forth with a rude customer service agent who took 24hours to reply and made it seem like my fault, they finally offered me £50 - As if this fixes the 2-5k audience loss i have had. I WANT A SOLUTION! How embarrasing i carried on using this app when there is so many better options out there. In my stupidity i thought mailchimp has been around for so long they would be the best choice. BAD idea! **Mailchimp, the developer of Mailchimp, edited their reply to your review on the Shopify App Store. Here’s their updated reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
The previous reply has been removed from the Shopify App Store. Here’s the old reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. This is a requirement mandated by Shopify to remove data from another 3rd party when an app is removed.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
**

SLAPSTA
Storbritannien
Næsten 3 år bruger appen
Mailchimp svarede 22. november 2021

Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

12. januar 2022

Used to be good and for a great price, but have continuously increased the pricing so that they are now one of the most expensive for fewer extras than their competitors. Have been with Mailchimp for over 7 years, but the last price hike was one too many I'm afraid. Now moving to another company!

Ultimate Modelling Products
Storbritannien
Mere end 2 år bruger appen
Mailchimp svarede 2. juni 2022

Hey there. We understand that it can be frustrating to pay for features you don’t use. We’ve made significant improvements to our platform experience, our core email offerings, and launched features like our Customer Journey Builder, AI-enabled content tools, and more app integrations to help our customers solve their biggest challenges and run and grow their businesses more effectively. If you haven’t already, we encourage you to take a look at our What's New page to discover tools that can help increase engagement with your contacts:
https://mailchimp.com/whats-new/

If you’re looking to lower your price, we encourage you to review your current plan type, contact tier, and audience size to determine if it’s bigger than you need. You can try re-engaging inactive subscribed contacts and archiving those who don’t respond. This may reduce the number of contacts in your billable audience, allowing for a smaller contact tier, which will reduce your monthly price.
Re-Engage Inactive Subscribers: https://eepurl.com/dyimpT
Archive Inactive Contacts: https://eepurl.com/dyimtX

Take care

17. december 2021

I seem to have lost the majority of my subscribers since this change was made. This needs fixing asap and it's not good enough.

Beeboobuzz
Storbritannien
Mere end 2 år bruger appen
Mailchimp svarede 17. december 2021

We’d certainly want to investigate further if you’re missing subscribers. Can you drop us a note at mc4shopifysupport@mailchimp.com?

5. november 2021

I was using Mailchimp for 3 years with no issues up until today. Like normal, I scheduled a campaign last night with my correct number of subscribers and this morning my campaign delivered to only a fraction of my subbies because 1,200 subscribers had been deleted by Mailchimp. What is going on? This is the busiest shopping season of the year--Can someone at Mailchimp reverse this error?

Wraps Adorn LLC
USA
Mere end 2 år bruger appen
Mailchimp svarede 18. november 2021

Hi Wraps Adorn, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

1. december 2021

Do not download and DELETE this app from your Shopify store immediately. They have resubscribed thousands of customers ranging back from 5+ years ago who have unsubscribed from my emails. Upon emailing them about it and asking them to call me immediately, they informed me that phone calls are only for premium plans. WHAT? Had to delete it immediately, and continue to apologize to thousands of customers.

Twinkled T
USA
Mere end 2 år bruger appen
Redigeret 9. maj 2019

It might sync emails to a list, but automations do not work. Shopify, even though pushes them as a solution, have no support on it and it takes about 7 hours to sync your shop.

REPLYING TO RESPONSE: No Mailchimp is not experts at this. I asked them questions about their own blog post and their EXACT reply both times "WE DO NOT OFFER SUPPORT ON THIRD PARTY SOFTWARE". I asked for help with my automation emails and their reply both times "WE DO NOT OFFER SUPPORT ON THIRD PARTY SOFTWARE".

2nd Reply: Yes, I have gone over it 3 times and have asked MC directly with no success. Only abandon cart now works.

Karla and Co.
USA
Mere end 2 år bruger appen
Mailchimp svarede 9. maj 2019

Thanks for reaching out, sorry you're having trouble with those. If you're not already following, Mailchimp put out a great how-to guide on switching over to ShopSync. In there, you'll see a migration guide that should help you get those automations restarted: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations

If for any reason they don't restart, you'll want to reach out to Mailchimp's support team for further assistance, as they are the experts in the MailChimp application, and best equipped to assist you with those needs.

Let us know if you have any follow up questions, happy to help anytime.

REPLY:
Have you run the migration as noted?

Redigeret 5. maj 2019

This is by far the worst App I have ever had it doesn't do what it says does, entering valid email addresses that are not spam or bot it chooses what it wants to send to mailchimp. So you end up missing out on sign ups if you don't closely check your list. Shopsync solution was to do a re sync that doesn't work either. Even worse now the original Sync has completely messed up my customer date order sequence in my admin section and shopsync are avoiding fixing this. Now when I select the order newest customers I get random mixture of old and new what a balls up. Now I am trying to get them to fix this they avoiding the issue. Apps like this should be banned. This whole experience has also put me off Mailchimp the whole thing has been nothing but a drama and complete waste of time.

Lizandez Pty Ltd
Australien
Mere end 2 år bruger appen
17. juni 2021

We have experienced the same horrific issue of repeat customers getting booted from our email list if they do not continually opt in with each transaction, and if we don't continually opt in for them when checking them out via the Shopify POS. This is such a costly "glitch." I see your response and that Shopify is supposedly looking into this. But, this response has been posted for months. Is there really no fix yet from Shopify?

Bolt Fabric Boutique
USA
Cirka 2 år bruger appen
Mailchimp svarede 28. juni 2021

Hi there, see the reply we posted to "DaVallia" below your review, the situation has been resolved by Shopify. If you'd like to test and update your review it would be much appreciated. If you still experience any issues, don't hesitate to reach out to our support team at support@shopsync.io.

27. juli 2020

I dont know why but select list option is not not showing any list because of which iam unable to sync anything to mailchimp and complete the process.
I need help asap to understand what the problem can be so that i can sync and start using mailchimp. Hope shopsync will look into my issue.

Flawless Coat Boutique
Indien
Næsten 2 år bruger appen
Mailchimp svarede 27. august 2020

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.