Mailchimp Email SMS Marketing

The Mailchimp for Shopify team reached out promptly to resolve this issue, their response was great. There is indeed a setting within the app to not sync bot (non-subscribed) contacts to your list, which was exactly what I was looking for. My app may have been out of date and that's why it wasn't showing. Thank you Mailchimp for your speedy help, I was struggling with this for awhile.

[original review] It's great until you have an issue with bots signing up to your email list. The integration has no way to filter out fraudulent/fake emails (whereas the standalone Mailchimp platform does). What happens is your contact list will get flooded with thousands of emails from fraudulent orders, that Mailchimp then charges you for because you're "over" your contact limit. It's pretty underhanded and almost like they benefit from not having better filtering settings within the app. You'd think an ESP of this level would have figured out a way to filter bot traffic. None of these contacts are actually "subscribed" to my list. I would even pay more for this feature, if only Mailchimp would integrate it. Please do something, Mailchimp!

Worth while application, with great support options.
Nadz helped understand how integration works and what to expect on the display of the synced data, very useful automation of audiences, with option to tag them,
And MARZ helped me through problems with some bad data that got in

App is great for email marketing using your customer data from Shopify. Had a sync issue but the support was really helpful and got me back up and running correctly. Rhedd from the support team was excellent!

This app has been fantastic for our business. As a small company, having an easy-to-use email template system has made customer communication much simpler. We recently launched a new lubricant and sent an email campaign to over 3,000 people using the app, and the sales rolled in.

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.

I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.

What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.

Thank you, Nadz, for making the process simple and stress-free!

Mailchimp has been a game changer for my business. The platform is intuitive and easy to use, and creating clean, professional email campaigns feels effortless.

What really stood out was the customer service. Nadz went above and beyond to help me out, quick to respond, knowledgeable, and genuinely invested in solving my issue. That level of support makes a real difference.

I highly recommend Mailchimp if you are looking for a reliable and user friendly email marketing platform backed by a great support team.

Muy buena la experiencia con el área de soporte, Sean me ayudo de manera rápida y precisa en problemas de integración.
Es una de las mejores plataformas para Email Marketing.

Top tier customer support when you need help. I am using integrations, automations and a few other features to generate a customer engagement level that will give us a competitive advantage. Thanks MailChimp and the support team for making this investment pay off.

I was having trouble with my Mailchimp integration. Revenue wasn’t being recorded correctly, and my email manager was running into issues while trying to work with segments and integrations.

I reached out to Mailchimp support through the app and was connected with an integration specialist named Mary. She was incredibly helpful and quickly identified that our integration wasn’t set up properly. She guided us through disconnecting and reconnecting the app, and that fixed everything.

Everything is now working as it should. Really appreciate the quick and knowledgeable support.

Nadz was very quick to respond to me and provided very detailed instructions on how to get the app working properly. I truly appreciate ease of resolving a syncing issue with my store. Mailchimp itself is a great app. Take your time installing it and reading all the instructions, but even if you do come across any issues, support has been amazing.