Mailchimp: Email & SMS

CLARISSE agreed to solve my issue that was quite technical and passed it onto the second line support team, she kept me updated on their progress via email

I encountered an issue with my plan, but Troy was quick and supportive in resolving it!

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

Rafael was amazing and helped me through my issue and we got it to work!

Dean helped me fix my Shopify integration issues quickly and easily

Clarisse was a big help. Have not had any problems with this integration yet whatsoever.

Dean is awesome, and has helped me with an urgent issue holding us back from a holiday blast. Great support.

Works fine. The dashboarding of Mailchimp is more clear then Shopify to me :-)

Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.

Clarisse was invaluable in assisting me with a few issues. Very nice and prompt.